The RoleThis role exists to ensure the accuracy, timeliness, and integrity of SafetyCulture's commission plan administration - reducing payout errors, resolving compensation queries at pace, and maintaining Incentive Compensation Management (ICM) tool health as our Go-to-Market (GTM) headcount scales.
How you will spend your time:- Own the end-to-end administration of the ICM platform ensuring commission calculations are accurate and payouts are processed on time each period.
>- Maintain plan configuration in the ICM tool - building and updating logic as plan design evolves, and validating changes ahead of each payout cycle.
>- Investigate and resolve compensation discrepancies and disputes, delivering clear, well-documented resolutions to reps and managers within agreed service levels.
>- Produce monthly accrual data and submit to Finance within cycle deadlines, with figures reconciled against actuals before submission.
>- Support the monthly and quarterly compensation reporting cadence, including payout summaries, attainment reporting, and exception tracking for leadership.
>- Partner with Revenue Operations (RevOps), Finance, and People & Culture (P&C) to ensure data flowing into the ICM tool is accurate - including headcount changes, quota updates, and plan eligibility.
>- Experience leading or supporting an ICM platform migration - including data mapping, parallel testing, and stakeholder validation - is highly desirable.
>- Establish and maintain process documentation and standard operating procedures for administration workflows, supporting audit readiness and team continuity.
>- Identify opportunities to automate or streamline manual administration processes and drive those improvements through to implementation.
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About you:Technical Skills- Hands-on experience configuring, administering, and troubleshooting ICM platforms such as SPIFF or CaptivateIQ - including plan logic build, exception handling, and full payout cycle management.
>- Strong command of compensation data - comfortable manipulating and validating large datasets in Excel or Google Sheets, with SQL or similar.
>- Established background in a Revenue Operations (RevOps) environment, with depth across compensation administration, data workflows, and cross-functional stakeholder management.
>- Solid understanding of commission plan mechanics - accelerators, draws, clawbacks, multi-currency payouts, and role-based eligibility rules.
>- Familiarity with the end-to-end compensation cycle from accrual to payout, including Finance reconciliation and audit trail requirements.
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Behavioural Skills- Meticulous attention to detail - catches errors before they become disputes, not after.
>- Self-directed and autonomous; manages competing close-period deadlines without needing close oversight.
>- Translates complex compensation logic into plain language when explaining outcomes to reps and managers.
>- Surfaces issues early with a recommended path forward - doesn't wait until payout day to flag a problem.
>- Builds credibility with GTM stakeholders through accurate, consistent work and responsive human-centered communication.
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AI Skills- Uses AI tools to accelerate compensation data analysis, surface anomalies in payout datasets, and draft routine communications to reps and managers.
>- Evaluates AI-generated outputs critically before acting on them - particularly in high-stakes payout contexts where an unchecked error affects people's pay.
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Success in this role looks like:- Payout accuracy exceeds 99% within two full cycles of being onboarded.
>- Manages an active ticket queue with clear SLA discipline - provides timely acknowledgements, substantive updates, and resolution summaries that reps and managers can understand without follow-up.
>- Accrual submissions are on time each period, with reconciled figures that don't require rework by Finance.
>- ICM platform configuration is documented and audit-ready at all times.
>- At least one material manual process is identified and automated within the first six months.
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What You Need to Know:- Hybrid working arrangements
- This role follows strict monthly and quarterly payroll and accrual deadlines, availability during close periods is a firm requirement.
>- Handles commercially sensitive compensation data - discretion and adherence to data security standards are non-negotiable.
>- No significant travel expected.
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At SafetyCulture, we care about people and growing the team, through- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
