Role OverviewLucidLink's revenue team runs on Salesforce -- and right now, that Salesforce needs a skilled operator to take the wheel. Years of fast-moving decisions have left us with heavy customizations, a complex integration web, and data governance gaps that a growing company cannot afford to ignore.
As our first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce -- and over time, help us rationalize the broader RevOps tech stack. This is not a ticket queue or a maintenance role. It is a builder opportunity: assess the current state, fix what is broken, sunset what should not exist, and set a standard that scales.
You will work directly with our VP of Revenue Operations and partner closely with IT -- getting the space and trust to operate autonomously while having a clear escalation path for anything that crosses into engineering territory.
Key Responsibilities- Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes -- no custom code, no hand-offs for things you can build yourself
- Design and enforce data access governance -- maintain least-privilege profiles, permission sets, and sharing rules so sensitive account and contact data stays protected, especially at employee off-boarding
- Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes for the issues we know we have and the ones we are about to discover
- Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence
- Audit and rationalize existing customizations -- identify what can be replaced with standard Salesforce objects and build a migration roadmap with RevOps leadership
- Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management -- scope the handoff cleanly and follow through
- Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems, including contract renewal dates and integration dependencies
- Create and maintain internal documentation for all configurations, processes, and change logs so institutional knowledge stays in-house and outlasts any contractor relationship
Required Qualifications- 5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure)
- Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment
- Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering
- Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process
- Disciplined, documentation-first approach to change management -- careless Salesforce changes are how we got here; disciplined ones are how we get out
- Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners
Preferred Experience- Gong administration experience -- we are expanding our Gong footprint and this will become a meaningful part of the role
- Background in Business Systems or IT roles that crossed over into CRM or RevOps administration
- Experience supporting 50+ person sales organizations at a company in a similar growth phase
- Familiarity with GDPR/CCPA data governance requirements within Salesforce
- Experience auditing and rationalizing a bloated RevOps tech stack -- fewer, better-integrated tools is the direction we are heading
What we would like to see accomplished in the first 90 days:- Complete a full Salesforce configuration audit -- document the current state, map the integrations, and flag the top 10 data quality or governance risks
- Ship at least 2 meaningful improvements: access control cleanup, a deduplication rule, a flow that replaces a manual process -- something the team can see and feel
- Establish a weekly release cadence with a change log and a simple stakeholder communications template
- Build strong working relationships with RevOps and IT -- know who to call for what, how decisions get made, and who the real stakeholders are
- Own a prioritized backlog of the next 6 months of improvements, reviewed and signed off by RevOps leadership
About Our TeamYou will sit within a lean Revenue Operations team, working directly with our VP of RevOps -- a fast-moving function in a critical build phase. The team includes a Revenue Enablement lead and commissions expertise, supported historically by a third-party operations partner that you will be helping to replace. We make decisions fast, own our lanes completely, and genuinely care about doing things right -- not just done.
How You'll Make an ImpactEvery deal LucidLink closes flows through Salesforce. Every rep that joins, every account we land, every pipeline call we run -- it all touches the CRM you will own. Getting Salesforce right is not back-office hygiene here; it is foundational to how we scale from 230 people to 500. You will be the person who builds that foundation -- and you will know it mattered.
This role may not be for you if...- You expect a fully defined scope or a team underneath you -- this is a solo builder role and full ownership comes with the territory
- You are not comfortable in an environment with legacy tech debt, ambiguity, and fast-moving priorities that do not always wait for you
- You would rather wait for problems to be reported than proactively find and fix them before they become someone else's fire
- You see documentation and change management as administrative overhead -- here, they are the actual job
Interview Process- Stage 1 - A conversational intro where we learn about your background and you get an honest picture of the role, the team, and what success looks like.
- Stage 2 - A deep-dive on your Salesforce experience -- expect real-world scenarios around data governance, access controls, and org cleanup, not trivia.
- Stage 3 - A peer conversation focused on how you think about the boundary between Salesforce admin work and engineering, and how you partner with IT.
- Stage 4 - A relaxed chat to make sure LucidLink is the right environment for how you work best -- and so you can ask the questions that matter to you.
