TD Bank

Senior Residential Claims Expert - High Net Worth (PCA | Field & Desk)

TD Bank$79K — $111K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in complex residential or property claims
  • Valid AMF Claims Adjuster License (mandatory)
  • Valid driver's license (mandatory)
  • Strong communication, negotiation, and stakeholder management skills
  • Experience with high-net-worth clients and premium service delivery

Responsibilities

  • Lead end-to-end management of complex residential claims
  • Conduct on-site investigations and meet clients and stakeholders
  • Deliver discreet, high-touch service for high-net-worth clients
  • Oversee negotiations and balance client needs with risk
  • Act as a trusted advisor during critical situations
  • Apply risk assessment on high-exposure claims
  • Collaborate with stakeholders to achieve optimal outcomes

Benefits

  • Comprehensive health and well-being benefits
  • Savings and retirement programs
  • Paid time off and banking benefits
  • Career development opportunities and mentoring programs
  • Recognition programs for performance and service excellence
Full Job Description
Work Location:
Montréal, Quebec, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
79 100 $/$79,100 - 111 700 $/$111,700 CAD

Job Description:

Take Ownership. Lead Complexity. Be Recognized.

Are you an experienced claims specialist ready to step into a role where your expertise truly matters?

At TD Insurance, we are actively seeking top-tier claims specialist to join our Private Client Advice (PCA) team -The TD Insurance Private Client Advice (PCA) claims Residential team supports clients who are part of the high-net-worth insurance program. These clients have assigned Private Account Managers that work closely with them.

This is not a standard claims role.
This is a career move for seasoned professionals who thrive on complexity, autonomy, and influence.

What Sets This Role Apart
  • Lead complex residential claims across a wide range of severities - from large-loss files ($250K+) to lower-value claims - all managed with the same exceptional level of precision, discretion, and high-touch service expected by high-net-worth.
  • Operate with a high degree of autonomy, judgment, and ownership, where your expertise directly drives claim strategy and outcomes.
  • Deliver a premium, relationship-driven experience to a sophisticated client base with elevated expectations.
  • Be recognized as a true subject matter expert, contributing beyond your files and influencing best practices across the team.


Customer
  • Lead the end-to-end management of residential claims, from investigation to resolution.
  • Conduct on-site investigations, meeting clients, experts, and stakeholders.
  • Deliver a high-touch, discreet experience aligned with high-net-worth.
  • Take ownership of negotiations and settlement strategies, balancing client needs and risk.
  • Act as a trusted advisor during critical and sensitive situations.

Shareholder
  • Apply strong risk assessment and financial discipline on high-exposure and complex files.
  • Ensure defensible decisions and audit-ready documentation aligned with regulatory and internal requirements.
  • Drive quality outcomes, cost control, and leakage prevention.
  • Influence claims strategy as a recognized expert in complex file management.
  • Contribute to continuous improvement initiatives and best practices.

Employee / Team
  • Collaborate with internal stakeholders, vendors, and industry experts to deliver optimal outcomes.
  • Share your expertise and elevate team capability and knowledge.
  • Build strong, trusted relationships with Private Account Managers and leadership.
  • Demonstrate leadership through ownership, influence, and accountability.
  • Contribute to a high-performance, inclusive team environment.

Experience & Education
  • 5+ years of experience handling residential claims.
  • Valid AMF Claims Adjuster License (mandatory).
  • Proven ability to manage high-value, complex, and sensitive claims with sound judgment.
  • Strong communication, negotiation, and stakeholder management.
  • Experience working with high-net-worth clients and delivering a tailored, premium service approach.
  • Ability to engage with senior stakeholders and influence.


Why Top Talent Joins TD
  • A role where your expertise is visible, trusted, and fully leveraged.
  • Real complexity - not repetitive files
  • Competitive compensation aligned with market expertise.
  • Career growth into senior, strategic, or leadership role.
  • A stable, reputable organization with strong growth and.

Who Is This Role For

This role is designed for professionals who:
  • Want to move beyond routine files into high-value, high-impact cases.
  • Are ready to be trusted, visible, and influential in their role
  • Take pride in owning decisions, outcomes, and client relationships


Ready for Your Next Move?

If you're looking for a role where your expertise is challenged, recognized, and truly valued, this is your opportunity.

This is not just another claim's role - this is where experts grow

#LI-TDI

#IN-TDI

Language Requirement (Quebec only):
Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Net Income
-$6.9 million
5 Year Trend
+6.6%

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