Job Title

Job Description Summary

Job Description

ESSENTIAL JOB DUTIES:

• Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

• Customer service -Providingsuperior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.

• People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel,in order tomaximize their engagement and minimize turnover.

• Marketing - Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.

• Leading by example - Instilling,maintaining, andmodellingthe mission to be the best national management company.

• Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.

• Maintain effective on-site staff through interviewing, hiring, andterminatingas necessary.

• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

• Manage andmaintainall aspects of overall community budget and finances

• Work with leasing staff to ensure that leasing/marketing goals are being met.

• Maintain positive relations with all community vendors.

• Coordinate special projects as requested by supervisor.

• Perform any other related duties asrequiredor assigned.

COMPETENCIES:

• Must be able to travel to multiple property sites on a regular basis; ability to travel to offsite locations for meetings

• Must be detail oriented and able to focus with frequent interruptions

• Experience in supervisory role and managing staff

• Experience in writing andmaintainingbudgets

• Maintains confidence and protects operations of business by keep information confidential

• Must be detail oriented and able to focus with frequent interruptions

• Proficient in Yardi property management software or other similar property management software

• Oversee entire staff within assigned portfolio

IMPORTANT EDUCATION

• Bachelors Degreerequired

IMPORTANT EXPERIENCE

• 10+ years of Property Management experience

• 5+ years of Management experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• CPM, RPA, or CSM designation or in process

• Possess real estate license

• Strong knowledge of finance and building operations

• Ability to analyze, prioritize, and delegate

• Ability to effectively manage a team of professionals, including both employees and vendors

• Previousexperience in analyzing and negotiating commercial lease and/or contract language

• Advanced knowledge of Microsoft Office Suite

WORK ENVIRONMENT

This joboperatesin a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filingcabinetsand fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may berequiredto travel outside between buildings in varying outdoor weather conditions.The employee may also be regularlyrequiredto remain in a stationary position (sit or stand) for 85% of the time;regularlyoperateoffice machinery.The employee must be able to travel up to 60% of the time. Travel may vary in frequency and duration.The employee mustdemonstratethe ability to exert up to 20 pounds occasionally, and/or up to 20 poundsfrequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover orcontaina comprehensive list of activities,dutiesor responsibilities that arerequired ofthe employee. Other duties,responsibilitiesand activities may change or be assigned at any time with or without notice.