As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals:
• 5-8 years of experience;
• Can demonstrate experience in the financial sector;
• Can demonstrate experience in startup/scaleup environment;
• Managed a program;
• Agile coach experience is beneficial.

Use of Tools and Methods:
• Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
• Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management:
• Able to create tools and processes around internal and external reporting;
• Able to support strategy discussions based on reported data;
• Able to address issues based on data;
• Ensures effectiveness of the project (productivity/billability for the company).

Client Management:
• Able to spot business development opportunities and involve relevant people;
• Able to design and facilitate client workshops;
• Able to spot potential issues and minimize the impact through effective management;
• Able to handle a large transformation program within one customer;
• Able to work with senior stakeholders to define long-term program strategy.

Project Team Management (internal):
• Effectively manages project team and resolves issues;
• Takes initiative to identify potential resources before liaising with the resourcing team;
• Trains team members in scrum methodology;
• Manages multiple teams in a large program or multiple projects.

Change Management:
• Is comfortable with ambiguity and a rapidly changing environment;
• Able to influence and drive change;
• Can identify potential changes as risks before they occur;
• Able to mitigate the impact of changes and replan accordingly;
• Able to improve the change process.

Risks and Issues Management:
• Manages risks and issues on the project level and program level.