Uber

Senior Program Manager, Tech - Agentic AI

Uber$167K — $185K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in software engineering, ML engineering, MLOps, or related fields.
  • Proven ability in leading client engagements with AI labs and enterprise AI teams.
  • Strong grasp of AI/LLM training workflows, particularly in coding and engineering contexts.
  • Experience in service delivery management and governance with external clients.
  • Track record of driving innovation in AI training and evaluation services.
  • Exceptional executive communication skills for engaging senior leaders.
  • Demonstrated collaboration and influencing skills across diverse teams.

Responsibilities

  • Lead the execution and development of a product vision for AI data products with clients.
  • Support presales by collaborating with Sales for engagement with prospective customers.
  • Drive client engagement and manage program delivery, including governance and risk troubleshooting.
  • Oversee program delivery for AI and data analytics use cases as needed.
  • Introduce innovation in coding, AI training, and model evaluation workflows.
  • Develop sourcing strategies to enhance expert worker pools for various AI programs.
  • Collaborate with Product and Engineering teams to inform roadmap priorities.

Benefits

  • Participation in Uber's bonus program.
  • Eligibility for equity awards and other compensations.
  • Access to a 401(k) plan for all full-time employees.
  • Comprehensive benefits package available.
Full Job Description
What the Candidate Will Need / Bonus Points

\-\-\-\- What the Candidate Will Do ----

1. Lead execution and shape the product vision for agentic AI data products in partnership with customers, translating emerging client needs into scalable data, evaluation, and delivery solutions.
2. Support presales and solutioning by partnering with Sales to engage prospective customers, including AI labs, foundation model companies, agentic AI companies, and other AI-native organizations. You will help define project scope, articulate our capabilities, design delivery and governance models, and bring deep subject matter expertise to client conversations.
3. Drive client engagement during program delivery by representing the global service delivery organization, including teams with a significant offshore footprint. You will partner with delivery teams to manage ongoing governance, troubleshoot execution risks, identify upsell and cross-sell opportunities, and bring thought leadership to customer relationships.
4. Support program delivery for US/onshore annotation, training, and evaluation programs across AI, LLM, ML, coding, engineering, and data analytics use cases, where required.
5. Bring innovation and thought leadership across coding, data analytics, AI training, model evaluation, and agentic AI workflows. You will help identify new opportunities, support model performance benchmarking discussions, and shape the next generation of technical AI data products.
6. Advance sourcing strategy by partnering with the Supply team to build and scale US/onshore expert worker pools with the technical expertise required for coding, engineering, data analytics, and AI evaluation programs.
7. Inform product and platform roadmap priorities by collaborating with Product and Engineering teams on the tooling, workflow, quality, and platform capabilities required to support coding and data analytics tasking at scale.
8. Represent our capabilities with senior stakeholders by evangelizing our coding, data analytics, and AI training/evaluation offerings in leadership forums, customer discussions, and strategic planning conversations.
9. Improve delivery maturity and best practices by continuously enhancing ways of working, governance models, quality processes, escalation paths, and operating mechanisms to increase impact, scalability, and client trust.

\-\-\-\- Basic Qualifications ----

1. 10+ years of professional experience across software engineering, ML engineering, MLOps, AI data services, technical program management, or related domains.
2. Experience leading client-facing engagements with AI labs, foundation model companies, agentic AI companies, or enterprise AI teams, particularly in areas such as data annotation, AI training, model evaluation, performance benchmarking, coding, and software development workflows.
3. Strong understanding of AI/LLM training and evaluation workflows, especially for coding and engineering use cases. Familiarity with data analytics, ML, and agentic AI workflows is a strong plus.
4. Experience in service delivery management, solutioning, and governance with external client stakeholders, including senior leaders and technical AI teams.
5. Familiarity with delivery models, quality control processes, and evaluation methodologies for technical AI data programs, including annotation, training, evaluation, and benchmarking workflows.
6. Track record of driving innovation and thought leadership in AI, ML, or LLM training and evaluation services, including identifying new opportunities, shaping client solutions, or developing capabilities based on emerging industry trends.
7. Strong executive communication skills, with the ability to bring clarity, structure, and precision to messaging for senior management, clients, and cross-functional teams.
8. Excellent collaboration and influencing skills, with demonstrated ability to work across functions, organizational silos, and global teams to drive outcomes.
9. Ability to operate effectively in a global organization, working across locations, cultures, and time zones.

\-\-\-\- Preferred Qualifications ----

1. Bachelor's or Master's degree in Computer Science Engineering or a related field
2. Experience in GenAI, agentic AI, LLMs, human-in-the-loop operations, coding agents, evaluation frameworks, and data quality systems.
3. Experience working with AI labs, model providers, research teams, data platforms, or AI infrastructure companies.
4. Strong business acumen, willingness to take smart risks and grow

For New York, NY-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$150,000 per year - USD$167,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link [https://jobs.uber.com/en/benefits](https://jobs.uber.com/en/benefits).

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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