The OpportunityReporting to theVice President, Customer Operations, the
Senior Program Manager - Partner & Client Programs is the single accountable owner driving key partner engagements (ISPs, OEMs, BPOs) from initial pursuit through pilot execution to full commercial launch.
This is a high-visibility, proactive leadership role bridging sales, customer operations, product, and client-side executive teams. You will own the client relationship lifecycle, establish joint governance, and ensure commercial commitments are delivered on plan.
Key Responsibilities- Pursuit & Commercial Shepherding (Lead-to-Sale): Partner with Business Development and Executive leads to drive commercial pursuits. Coordinate discovery deep-dives, align cross-functional teams (Product, Legal, Finance, Security), and shepherd deals through LOIs, MSAs, and security reviews to signed contracts.
- Joint Program Governance & Execution: Establish joint governance structures (steering committees, RACIs, meeting cadences) across client operations, BPOs, and field services. Maintain total accountability for project timelines and success criteria.
- Cross-Functional & Tech Alignment: Bridge communication between carrier IT/Care operations and TechSee engineering (Visual AI, CRM integrations, Agentic workflows), ensuring smooth technical scoping, custom demo flows, and requirement mapping.
- Pilot-to-Commercial Rollout: Define written success metrics prior to launch, manage weekly operating rhythms and issue triage during pilots, and drive seamless transitions into steady-state commercial deployment.
- Playbook Codification: Document, refine, and scale repeatable engagement and launch playbooks to establish standard operational practices for future enterprise and ISP rollouts.
Qualifications- Experience: 8+ years in program management, client delivery, or partner engagement, with at least 3 years owning complex, multi-party commercial engagements end-to-end (pre- and post-contract).
- Domain Expertise: Direct experience working within or alongside ISPs, Telecom Carriers, BPOs, or Enterprise CX platforms.
- Technical Fluency: Strong working knowledge of enterprise AI & CX technology (Visual/Spatial AI, CRM integrations, APIs, and security/privacy reviews) to sequence project dependencies credibly.
- Commercial & Legal Acumen: Demonstrated ability to navigate commercial terms commercial terms, SLAs, DPAs, and shepherding cross-functional legal and security reviews to signature.
- Execution & Proactivity: Proven track record of managing joint governance, risk mitigation, and driving cross-functional client and internal teams without direct authority.
- Executive Communication: Fluent in presenting to and managing C-level executives, carrier operation leads, and vendor partners.
- Location: US-based | Target hiring areas: Greater New York Area (NY/NJ) or Boston, MA (East Coast time zone required).
Why Work With Us?- A Product That Matters: Work on a next-gen voice and visual product reaching millions of consumers. You will be training an AI to solve real-world problems without a rigid script - your impact will literally be heard.
- Greenfield Opportunity: Join this initiative at inception. Enjoy the autonomy to pick the right tools, set the right operational patterns, and help build a consumer AI assistant the way it should be built from the ground up.
- Cross-Disciplinary Team: Sit at the high-tech intersection of AI researchers, mobile developers, infrastructure engineers, and field-tested domain experts.
- Autonomy & Bold Execution: We move fast and trust our experts. We give you the agency, modern tools, and support you need to drive the product's brain forward.
- Total Rewards Package: Competitive base salary, performance-based equity/incentives, top-tier health & wellness coverage, 401(k) matching, and a generous budget dedicated to your continuous professional growth.
- Hybrid Flexibility: Enjoy a collaborative team presence in our NY hub combined with flexible remote days, giving you true ownership over your work-life balance.
Department NA Locations NYC Remote status Hybrid
