Netomi

Senior Program Manager

Netomi$120K — $150K *
US-AnywhereRemote in Toronto, ON
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in technical program management or related roles in a technology company
  • Proven leadership in large cross-functional technical programs with Engineering, Product, and Data Science teams
  • Strong understanding of software development lifecycle and execution risk management
  • Experience in prioritization, roadmap coordination, and resource planning across teams
  • Ability to influence decisions across technical and business teams without direct authority
  • Strong analytical and structured problem-solving skills
  • Excellent communication skills, particularly with executive stakeholders

Responsibilities

  • Partner with CTO and cross-functional teams to execute strategic technical initiatives
  • Lead complex programs involving product engineering, platform, AI/ML, and data science
  • Drive technical prioritization by aligning on business impact and resource capacity
  • Support resource planning to focus efforts on high-impact initiatives
  • Build and manage integrated program plans with timelines and milestones
  • Identify and manage cross-team blockers and execution risks
  • Establish operating cadences for planning and status reporting
  • Create visibility into roadmap progress for stakeholders

Benefits

  • Flexible working hours
  • Opportunity to work directly with senior leadership
  • Impactful role in driving strategic technical initiatives
  • Collaborative environment with cross-functional teams
  • Professional development opportunities
Full Job Description
About the Role

Netomi is looking for a Senior Technical Program Manager to work directly with the CTO and partner closely with Engineering, Data Science, Product, and other cross-functional teams to drive execution across the company's most strategic technical initiatives.

This role is ideal for someone who can operate at the intersection of technology, execution, and business priorities. You will help bring structure and clarity to complex cross-functional programs, ensuring the right work is prioritized, resources are aligned effectively, technical dependencies are surfaced early, and teams remain coordinated from planning through delivery.

This is a highly visible role that requires strong technical fluency, excellent program management discipline, and the ability to drive alignment across multiple teams in a fast-paced environment.

Responsibilities

  • Partner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiatives
  • Lead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreams
  • Drive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacity
  • Support resource planning and capacity management across teams to ensure focus remains on the highest-impact initiatives
  • Build and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and owners
  • Identify and proactively manage cross-team blockers, execution gaps, and delivery risks
  • Establish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reporting
  • Create clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidence
  • Partner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaboration
  • Prepare concise, executive-ready updates and recommendations to support decision-making at the leadership level


Requirements

  • 8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology company
  • Proven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teams
  • Strong understanding of software development lifecycle, release planning, technical dependencies, and execution risk management
  • Experience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teams
  • Ability to work effectively across technical and business teams and influence decisions without direct authority
  • Strong analytical and structured problem-solving skills
  • Excellent written and verbal communication skills, including experience communicating with executive stakeholders
  • Ability to thrive in ambiguous, fast-changing, highly collaborative environments


Nice to Have

  • Experience in enterprise SaaS, AI/ML, platform, or data-heavy product companies
  • Familiarity with LLMs, agentic systems, automation platforms, or applied AI products
  • Experience supporting CTO-level or senior technical stakeholders
  • Background working in high-growth startup or scale-up environments

About Netomi

Netomi is a software company that provides an AI-powered customer service platform. The company's platform uses natural language processing (NLP) and machine learning (ML) to automate customer service interactions and improve customer satisfaction. Netomi's customers include retailers, financial services companies, and other businesses with large customer service operations. The company was founded in 2016 and is headquartered in New York, New York.
Learn more about Netomi
Size
50 employees
Industry
Founded
2015

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