Charles Schwab

Senior Production Support Manager

Charles Schwab • $125K — $150K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in technology operations or related fields, including 5+ years in leadership roles
  • Proven experience in incident response and service restoration
  • Technical leadership in production support processes and root cause analysis
  • Strong change management abilities for deployment and release processes
  • Excellent problem-solving skills using operational data and metrics
  • Cross-functional collaboration with various teams and stakeholders
  • Effective communication skills for reporting and updates
  • Bachelor's or master's in a technical field or equivalent experience, preferably in financial services

Responsibilities

  • Lead a team ensuring reliability and stability of enterprise applications
  • Guide incident response and service restoration efforts
  • Drive continuous improvement initiatives to enhance service performance
  • Collaborate with delivery teams across US and India on operational priorities
  • Use operational data to identify risks and improve reliability
  • Develop team capability and operational practices for technology services
  • Communicate operational health and coordinate releases with stakeholders

Benefits

  • Opportunity for bonus or incentive compensation
  • Supportive work environment for adopting AI and cloud technologies
  • Access to career advancement within a leading financial services company
  • Engagement in cross-functional collaboration that boosts professional development
  • Involvement in shaping the future of technology operations in wealth management
Full Job Description
Advisor Wealth and Asset Technology (AWAT), part of Schwab Technology Services (STS), supports the Wealth & Advice Solutions (WAS) organization. As a Senior Manager in WAS Technology Operations, you will lead a team supporting Schwab advisors while advancing future capabilities through AI and cloud adoption. In this technology operations leadership role, you will lead teams responsible for the reliability, stability, and operational readiness of enterprise applications and platforms. You will guide incident response, service restoration, release readiness, and continuous improvement while making informed decisions that strengthen service performance and reduce recurring issues.

Success will require strong technical leadership, problem solving, and adaptability as you use operational data, logs, metrics, and monitoring insights to identify risks and improve reliability. You will collaborate across US and India delivery teams, engineering, product, business stakeholders, and senior leaders to align priorities, communicate operational health, and coordinate releases and escalations. Through effective leadership and partnership, you will develop team capability, strengthen operational practices, and help deliver resilient technology services.

What you have

Required Qualifications:

  • 10+ years of experience in technology operations, production support, platform support, application support, DevOps, site reliability engineering, or enterprise technology environments, including 5+ years of people leadership experience
  • Proven Leadership of support operations involving incident response, service restoration, escalation, operational readiness, and continuous improvement
  • Demonstrated Technical Leadership across production support processes, including ticket prioritization, root cause analysis, problem management, service-level performance, and recurring issue prevention
  • Strong Change Management experience supporting deployment planning, change coordination, release communications, rollback planning, and post-release validation
  • Strong Problem Solving skills using logs, metrics, alerts, dashboards, and operational trends to diagnose issues and improve reliability
  • Demonstrated Cross-Functional Collaboration with engineering, product, business, technology delivery, and senior leadership teams
  • Strong Communication skills for operational updates, incident summaries, release communications, executive briefings, and reporting
  • Bachelor’s degree in computer science, engineering, information systems, or a related technical field, or equivalent practical experience with 10+ years of experience; or master’s degree with 7+ years of experience
  • Experience supporting technology within financial services, trading, wealth management, or another highly regulated enterprise environment

  • Preferred Qualifications:
  • Experience applying Process Improvement to reduce recurring issues, strengthen operational controls, improve service reliability, and automate manual support activities
  • Experience with DevOps, continuous integration/continuous delivery pipelines, GitHub, and release automation
  • Experience with Cloud Services Management, including Google Cloud Platform, AWS, or Microsoft Azure environments, and Kubernetes
  • Experience using ServiceNow, Jira, Splunk, AppDynamics, Dynatrace, Grafana, Control-M, or similar operational support and monitoring technologies
  • Experience with Metrics Analysis to evaluate incident trends, service-level performance, detection and restoration times, release health, and change success
  • Experience with Knowledge Management, including runbooks, support procedures, escalation paths, readiness checklists, and knowledge articles
  • Familiarity with ITIL practices and Agile, Kanban, Scrum, or similar delivery frameworks
  • Relevant ITIL, Google Cloud, AWS, Microsoft Azure, Scrum, PMP, or other technology operations, cloud, or project management certifications

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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