Zenoti

Senior Product Specialist (SaaS Implementation and Onboarding)

Zenoti • $90K — $130K *
Seattle, WA 98115In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-6 years in SaaS, ideally as Product Specialist or similar role
  • Proficient in customer onboarding and engagement frameworks
  • Strong stakeholder management skills with diverse groups
  • Experience analyzing product usage data for actionable insights
  • Hands-on experience with AI or data-driven products
  • Excellent verbal and written communication skills
  • Ability to manage multiple projects and work across time zones
  • Familiarity with MS Office, JIRA, Confluence, and professional tools

Responsibilities

  • Lead customer onboarding journeys for AI product integration
  • Conduct demos and provide best practice recommendations to customers
  • Build relationships with customer stakeholders across various teams
  • Gather and translate customer feedback into actionable internal recommendations
  • Monitor product usage to identify adoption opportunities
  • Collaborate with internal teams for issue resolution and product roadmap influence
  • Track customer health metrics and provide analytical reports

Benefits

  • Join an innovative company transforming the wellness and beauty industry
  • Collaborate with a dynamic, diverse team focused on creativity and growth
  • Lead impactful projects that shape the platform's global success
Full Job Description
About the Role

We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes.

Key Responsibilities
  • Customer Onboarding & Enablement
    • Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
    • Conduct customer-focused sessions, demos, and recommend best practices.
    • Build strong relationships with customer stakeholders across technical, business, and executive teams.
    • Gather customer feedback and translate insights into actionable recommendations for internal teams.
    • Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
  • Driving Adoption & Value Realization
    • Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
    • Monitor product usage and proactively identify opportunities to increase adoption.
    • Collaborate with customers to define success metrics and demonstrate ROI.
  • Cross-Functional Collaboration
    • Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
    • Share customer insights to influence product roadmap and strategy.
    • Collaborate with Sales and Customer Success teams to drive long-term account growth.
  • Reporting & Insights
    • Track and analyze customer health, adoption, and engagement metrics.
    • Provide regular reports and business reviews to both customers and internal stakeholders.

What We're Looking For
  • 3-6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
  • Strong understanding of customer onboarding, engagement, and adoption frameworks.
  • Demonstrated experience in stakeholder management across diverse customer and internal groups.
  • Proficiency in analyzing product usage data and presenting actionable insights.
  • Prior hands-on exposure to AI or data-driven products is required.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Open to travel on short notice to customer locations when required
  • Good understanding of MS Office, JIRA, confluence applications and PS tools
  • Ability to learn new skills and operate in a fast-paced and changing environment.


Why Zenoti?
  • Be part of an innovative company that is revolutionizing the wellness and beauty industry.
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth.
  • Opportunity to lead impactful projects and help shape the global success of Zenoti's platform.
  • Attractive compensation.


About Zenoti

Zenoti is a cloud-based software provider for the spa, salon, and medspa industries. The company's platform provides businesses with tools for appointment scheduling, marketing, inventory management, and more. Zenoti's software is used by over 12,000 businesses in more than 50 countries. The company was founded in 2010 and is headquartered in Bellevue, Washington.
Learn more about Zenoti
Size
1,500 employees
Industry
Enterprise Technology
Founded
2010
* Ladders Estimates

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