Qualifications

• 6-9 years of experience in implementing and supporting Enterprise products.
• Proficient in software functionality and configuring solutions based on customer needs.
• Strong communication skills for documenting requirements and solutions effectively.
• Ability to oversee multiple projects simultaneously.
• Skilled in delivering impactful demos and customer presentations.
• Strong analytical and problem-solving capabilities.
• Willingness to travel on short notice for customer meetings.
• Basic knowledge of Web Design (HTML, JavaScript) is advantageous.
• Familiar with MS Office, JIRA, and Basecamp tools.
• Quick learner with adaptability to fast-paced environments.
• Experience in the wellness/spa industry is a plus.

Responsibilities

• Collaborate with customers to define their requirements and help implement Zenoti solutions.
• Conduct product demonstrations and provide solution reviews for clients.
• Design and set up proof of concepts for major customers for successful product implementation.
• Configure Zenoti to align with specific customer business scenarios.
• Identify potential risks and develop mitigation strategies based on product capabilities.
• Address customer inquiries promptly to maintain satisfaction levels.
• Adjust working hours to align with customer time zones for optimal relationship building.
• Stay updated on product details and market trends to enhance service quality.
• Maintain thorough documentation throughout the implementation process.
• Ensure compliance with SLAs and organizational metrics.
• Work with internal teams to meet customer needs and manage expectations.

Benefits

• Opportunities for professional growth and development in a dynamic environment.
• Supportive work culture focused on customer success.
• Engagement in meaningful work that directly impacts clients' business operations.
• Flexible work hours to accommodate customer time zones.