Job SummaryWe are seeking a Senior Product Manager to drive execution of high-impact initiatives across wireless customer and agent experiences, including areas such as billing, promotions, eCommerce, and internal tools. These experiences support millions of interactions across digital and assisted channels.
Job DescriptionThis role sits at the intersection of business priorities, customer needs, and complex platform dependencies. You will translate strategic goals into scalable, channel-agnostic product requirements that enable multiple downstream product teams to deliver consistent and high-quality experiences.
While this role is primarily execution-focused, it requires strong product judgment. You will use discovery insights, data, and customer understanding to influence prioritization, shape solution direction, and drive alignment across stakeholders in a large enterprise environment.
This is a senior individual contributor role with meaningful visibility to leadership and opportunities to contribute to modernization of core wireless product platforms & experiences.
Why This Role:This is a high-impact opportunity to shape and deliver critical wireless experiences at scale. You'll work closely with senior leadership, influence key customer journeys, and contribute to the modernization of core platforms within a fast-evolving business.
Core Responsibilities:- Lead execution of complex, cross-functional product initiatives across customer and agent-facing experiences
- Translate business objectives into clear, scalable product requirements that support multiple teams and platforms
- Drive discovery efforts, including user research, data analysis, and competitive insights, to inform prioritization and solution design
- Partner with stakeholders to influence roadmap priorities and ensure alignment across business, UX, engineering, and analytics teams
- Define success metrics, monitor product performance, and identify opportunities and risks to improve business outcomes
- Make data-driven prioritization decisions and manage trade-offs across customer needs, business goals, and technical constraints
- Drive alignment and momentum across cross-functional teams without direct authority
- Navigate platform dependencies, integrations, and release constraints to deliver scalable, high-quality outcomes
- Evaluate product performance, feasibility, and capability gaps to inform prioritization and ensure alignment with business objectives and market needs
- Recommend product, process, and experience improvements by anticipating business challenges, risks, and emerging opportunities
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
Key Problems You'll Solve:- Improve clarity, trust, and usability in complex customer experiences such as billing and promotions
- Scale product capabilities across multiple channels and backend systems
- Deliver customer experience improvements while navigating legacy platforms and technical constraints
- Balance near-term delivery goals with long-term platform modernization efforts
- Align diverse stakeholder priorities in a large, matrixed organization
Qualifications:- Proven experience executing initiatives from discovery through launch and post-launch optimization
- Demonstrated ability to influence senior stakeholders and drive alignment across cross-functional teams
- Strong track record of operating effectively in complex environments with multiple dependencies
- Experience using data, experimentation, and customer insights to inform product decisions
- Technical fluency sufficient to collaborate effectively with engineering teams, including:
- Working with architects and platform teams
- Understanding release constraints and delivery trade-offs
- Writing clear acceptance criteria
- Navigating system integrations, APIs, and platform dependencies
- 10+ years relevant experience, including 5-6+ years in product management. Ideal candidate has demonstrated success in a Senior Product Manager or equivalent individual contributor role
- Strong written and verbal communication skills
- Familiarity with Agile development practices and tools such as Jira, Confluence, and modern collaboration tools (e.g., Figma, Miro, AI-assisted tools)
- Experience in telecommunications, subscription-based products, fintech, or other customer experience domains is a plus
- Experience working on ecommerce journeys and/or internal employee tooling is beneficial but not required
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
SkillsCustomer Experience (CX), Product Delivery, Product Execution, Product Management, Stakeholder Influence
CompensationThis job can be performed in Denver Campus with a Pay Range of $129,273.90 - $212,378.55
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
EducationBachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience10 Years +
