Comcast

Engineer 2, DevOps

Comcast$80K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field
  • 2-5 years of relevant work experience
  • Familiarity with AI platforms and operational workflows
  • Experience in application and infrastructure troubleshooting
  • Ability to interpret system health metrics and respond to incidents

Responsibilities

  • Support day-to-day operations of AI-enabled platforms
  • Monitor platform health and validate AI insights
  • Follow established runbooks to respond to incidents
  • Assist in troubleshooting application and integration issues
  • Utilize AI-assisted tools for documentation and diagnostics
  • Execute routine deployments and configurations under guidance
  • Maintain operational documentation and runbooks

Benefits

  • Comprehensive support options tailored to employee needs
  • Access to expert guidance and resources
  • Personalized tools for physical, financial, and emotional well-being
  • Support for major life milestones and everyday challenges
Full Job Description
Job Summary
This role supports the operations, reliability, and day-to-day support of AI-enabled and Agentic platforms using AI-augmented operational workflows. The Junior Engineer partners with senior DevOps and platform teams to monitor system health, respond to incidents, execute operational tasks, and maintain documentation. AI tools are used to accelerate investigation, validation, and learning, while human judgment ensures secure, reliable, and ethical system operation.

Job Description
  • Support the day-to-day operations of AI-enabled and Agentic platforms, ensuring systems are available, reliable, and operating within defined standards.
  • Monitor platform health using logs, metrics, dashboards, and alerts, applying critical thinking to interpret signals and validate AI-generated insights before acting.
  • Respond to incidents by following established runbooks, communicating clearly with senior engineers, and escalating issues when appropriate.
  • Assist with troubleshooting application, infrastructure, and integration issues, demonstrating curiosity and a willingness to learn how complex, non-deterministic AI systems behave in production.
  • Use AI-assisted tools responsibly to accelerate investigation, documentation, and diagnostics, while exercising sound judgment and ethical awareness.
  • Execute routine deployments, configuration changes, and environment support tasks under guidance, showing adaptability to new tools, workflows, and platforms.
  • Support basic automation and scripting efforts (e.g., Python or shell) to improve operational efficiency and reduce manual tasks.
  • Maintain and improve operational documentation and runbooks, ensuring information is clear, accurate, and usable during high-pressure situations.
  • Collaborate with DevOps, platform, QA, and engineering teams to support releases and operational changes, communicating technical information clearly and effectively.
  • Follow established security, access control, and data-handling practices, applying responsible and ethical use of AI technologies in operational contexts.
  • Participate in scheduled on-call or operational support rotations, demonstrating resilience and professionalism during incidents.
  • Continuously build knowledge of AI systems, agent workflows, and operational best practices, incorporating feedback and learnings into daily work.
  • Perform other duties and responsibilities as assigned


Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Adaptability, AI Platforms, Communication, Critical Thinking, Curious Mindset, Ethical Thinking, Resilience

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
2-5 Years

About Comcast

FreeWheel manages the economics of content for the enterprise class of entertainment, offering technical infrastructure for revenue rights management and business operations, wrapped in advisory services. They offer advertising sales rights, display, video, mobile ad management, contract management, professional content, ad serving, reporting, analytics, technology, services, advisory services, business operations, programmatic advertising, advertising marketplace, and linear, and online advertising.

Comcast Careers

Joining Comcast means becoming part of a dynamic team committed to shaping the future of media and technology. As a leading company in entertainment, communications, and technology, Comcast offers unparalleled job opportunities designed to foster professional growth and innovation. Work You’ll Do At Comcast, you’ll be part of a culture that cherishes diversity, leadership, and innovation. Our team is at the forefront of the industry, leading changes that redefine how people connect and experience content across the globe. Transform your career with a company that is committed to your professional development. Comcast offers a variety of positions across multiple fields, where your skills will be honed for leadership roles and your career aspirations supported by comprehensive training programs. Join Our Leading Team Be part of a team that values creativity and diversity. Comcast’s commitment to inclusive culture and diversity training ensures that every team member’s voice is heard and valued. This approach not only enhances our work environment but also drives our leadership in the competitive tech industry. Innovate with Us Engage in work that matters with a team of over 100,000 employees worldwide. At Comcast, innovation isn’t just another buzzword—it's at the core of everything we do. From developing groundbreaking technology to reimagining how our customers experience entertainment and communication, your work will influence millions. Internship and Employment Opportunities Start your career with a Comcast internship, where you’ll gain invaluable industry experience, network with professionals, and develop skills that will benefit you throughout your career. For those seeking full-time positions, Comcast’s hiring process is designed to find not just the right skills but the right fit for our culture of growth and innovation. Benefits and Growth Comcast is dedicated to the well-being and advancement of our team members. Enjoy a wealth of benefits that support both your professional and personal life, including health, wellness, and retirement plans. Our employees are encouraged to pursue continuous growth through professional development opportunities and leadership training. Stay Connected Join the Comcast Team Explore job opportunities that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Search Comcast jobs today and find out where your career could take you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Comcast. By joining Comcast, you’re not just finding a job—you’re joining a community of innovators who are passionate about creating extraordinary experiences for our customers and for each other.
Learn more about Comcast
Size
31,000 employees
Market Cap
$149.9 billion
Industry
Net Income
$10.5 billion
Founded
1963
5 Year Trend
+7.6%
Revenue
$103.5 billion
NASDAQ

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