About the role:As a Senior Product Manager, Patient Experience you can expect to ship into production at major health systems, work at the AI frontier with real clinical constraints, and operate cross-functionally with engineering, ML, clinical, design, and partner-facing teams.
What you will do:Patient ExperienceYou'll own the products patients touch directly: AI-guided conversations that help people describe symptoms, understand their options, and get routed to the right care at the right urgency.
- Own the roadmap and end-to-end patient journey for PatientGPT, our AI-powered care navigation and triage product deployed across major health systems - from first unauthenticated visit through triage, routing, and follow-up, across web and mobile
- Define how AI-driven conversations should behave: what the product asks, how it explains itself, when it escalates, and how it earns trust from people who may be anxious, sick, or skeptical
- Partner with clinical, design, and ML teams to translate clinical safety requirements into product experiences
- Use conversation data, funnel analytics, and session-level research to find where patients get stuck, confused, or lost
What we're looking for:- 4+ years of product management experience shipping consumer or B2B2C software; at least one product you owned end-to-end from ambiguity to launch
- Experience with AI/ML-powered products - you understand non-determinism, know why evals matter, and can reason about model behavior as a product surface
- Strong analytical fluency: you can pull your own data, define your own metrics, and won't wait for an analyst to tell you what's happening
- Exceptional written communication - your docs create alignment instead of requiring meetings to explain them
- Comfort operating in regulated, high-stakes environments
- Client-facing experience: comfortable presenting to and negotiating with external stakeholders - in our case, clinical, operational, and executive leaders at partner health systems - and holding your ground while staying open to being wrong
Bonus:- Healthcare or health tech experience - clinical workflows, EHR integrations, or regulated care delivery environments
- Experience building conversational AI or chat-based products
- Consumer growth experience: funnels, activation, conversion, and retention
- Hands-on experience with LLM evaluation, prompt design, or model behavior testing
Benefits & Perks: #LI-Hybrid
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
Compensation:
$150,000-$200,000 USD
