The Opportunity

This role is responsible for Commercial Card Product Management and end-to-end delivery across North America with accountability for outcomes across the Commercial Cards portfolio and strategic partnerships. You'll set clear product direction by defining, maintaining, and prioritizing the roadmap including scope, sequencing, and dependencies. Working hands-on with cross-functional teams across servicing, implementation, operations, risk, and commercial stakeholders you'll translate management intent into measurable delivery. The focus is on aligning priorities to customer requirements and business objectives then implementing solutions effectively to generate quantifiable value. Success means a roadmap that stays aligned to client needs, governance that stands up to scrutiny and delivery that improves outcomes across the portfolio. This role is based in New York City NY, Buffalo NY, or Chicago Illinois with an expectation to work from office 3 days per week as part of HSBC's hybrid working approach.

What you'll be doing

• Deliver the product vision, strategy and multi-quarter roadmap aligned to business objectives and measurable customer outcomes
• Define and prioritize roadmap scope, sequencing, and dependencies to keep delivery focused and transparent
• Translate customer use cases into clear product requirements that teams can deliver end-to-end
• Manage Embedded Finance partnerships and product set-up to strengthen HSBC's presence in Procure-to-Pay platforms
• Partner with servicing, implementation, and operations to implement solutions effectively and realize quantifiable value
• Govern end-to-end product processes including approvals, product reviews, incident management, and audit action closure
• Coordinate with Legal, Compliance, Risk, FCC, Fraud and Finance to meet control, regulatory and operational requirements
• Collaborate across global and local teams, lines of business and product groups to deliver joined-up outcomes

What we're looking for

• Bring extensive Commercial Card product management experience including translating use cases into product requirements
• Demonstrate understanding of Commercial Card P&L drivers and how product decisions shape performance
• Apply strong knowledge of the commercial card competitive landscape and the direction of the card industry
• Partner effectively with Legal, Compliance, Risk, FCC, Fraud and Finance to navigate governance and banking policies
• Deliver products within control, regulatory, operational requirements, risk appetite, and financial mapping expectations
• Operate successfully in a matrix environment across global and local teams and across product groups
• Show a track record of cross-functional delivery with teams such as servicing, implementation, operations, and commercial stakeholders

Building Commercial Cards outcomes

If you want to own product direction for Commercial Cards across North America and see your roadmap delivered end-to-end this role gives you that scope. You'll work across a broad set of stakeholders to align priorities to customer requirements and business objectives then convert intent into measurable results. The work spans portfolio outcomes and strategic partnerships with governance that matters in a regulated bank. Apply to help shape what Commercial Cards delivers for clients across North America.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!