American Express

Senior Product Manager - Machine Learning & Personalization

American Express$130K — $180K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience as a Product Manager in a dynamic environment
  • Proven track record in developing AI products using Agile methodologies
  • Hands-on experience with machine learning model development
  • Strong analytical skills utilizing data for product decision-making
  • Competency in applied statistics from relevant academic or work backgrounds
  • Ability to bridge business needs with technical requirements in collaboration with engineering teams
  • Exceptional communication skills to articulate product vision and updates to stakeholders

Responsibilities

  • Define and drive the strategy for AI-enhanced personalization across products
  • Translate customer needs and business goals into product requirements
  • Collaborate with Data Science and Engineering to launch and optimize personalization models
  • Monitor product performance using data and experiments for continuous improvement
  • Prioritize product enhancements based on analytics and customer insights
  • Ensure scalability and compliance of personalization features
  • Effectively communicate product updates and potential trade-offs to senior stakeholders

Benefits

  • Collaborative work environment with international teammates
  • Opportunity to shape and influence digital product strategies
  • Exposure to cutting-edge AI and personalization technologies
  • Engagement in cross-functional projects with various departments
  • Chance to work in a company prioritizing customer experience innovation
Full Job Description
Job Description

As a Senior Product Manager on the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that our personalization models and platforms meet our business goals and provide optimal customer experiences across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements.

This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Data Science, and Labs' Business Development & Go to Market teams.

Responsibilities

  • Define and drive the product strategy for AI-powered personalization and recommendation capabilities across digital products.
  • Translate business objectives and customer needs into clear product requirements for data science, engineering and platform teams.
  • Partner with Data Science and Engineering to develop, test, launch and optimize personalization models and recommendation experiences.
  • Monitor model and product performance, using data and experimentation to identify opportunities for improvement.
  • Use analytics, customer insights and business outcomes to prioritize enhancements and inform product decisions.
  • Ensure personalization capabilities are scalable, measurable and aligned with customer experience, compliance and business objectives.
  • Communicate product vision, progress, trade-offs and results clearly to senior stakeholders and cross-functional partners.
  • Help identify emerging AI and personalization trends and assess their relevance to American Express.


Qualifications

  • Experience as a Product Manager, or equivalent, with leadership responsibility in a fast-paced product development environment.
  • Experience developing AI products using Agile principles in close partnership with engineering teams.
  • Hands on experience in developing machine learning models, and experience in applying artificial intelligence to digital products.
  • Strong analytical skills, with experience using data and experimentation to inform product decisions and drive measurable improvement.
  • Competency in applied statistics, gained through academic study such as mathematics, computer science, engineering, economics or physics, or through comparable work experience.
  • Ability to translate business goals into product requirements and technical capabilities in partnership with Engineering and Data Science.
  • Proven ability to manage complex programs or initiatives, balancing delivery timelines, stakeholder expectations and product outcomes.
  • Strong understanding of emerging technology and AI trends, with the ability to assess their relevance to American Express.
  • Excellent communication skills, including concise verbal and written communication for executive audiences.
  • Demonstrated ability to work effectively in a highly collaborative, cross-functional environment.
  • Strong leadership, organizational and prioritization skills.
  • Preferred Qualifications
  • Experience with personalization, recommendation engines, ranking systems, targeting, customer decisioning or experimentation platforms.
  • Familiarity with model performance metrics, A/B testing, customer segmentation and lifecycle optimization.
  • Experience working in regulated industries, financial services or large-scale consumer digital platforms.
    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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