Position Summary...What you'll do...As a part of Walmart's eCommerce Product Organization, you'll be the voice of our customer. By putting the customer at the forefront, we have the ability to help customers save both time and money no matter how they shop with us, and reach them in new, unexpected ways.
Walmart's Fulfillment Customer Experience team is responsible for the fulfillment experiences of millions of customers - ensuring they get whatever they want, whenever they want, however they want, with a perfect order every time. As a Product Manager on the Amends & Substitutions team, you will drive the product vision and strategy for providing customers flexibility and confidence in their orders, especially when things go wrong, ensuring we exceed customer expectations on every order.
You will work closely with engineering, operations, supply chain, stores, fulfillment centers, customer support, and business stakeholders to define capabilities that perfect order, optimize fulfillment outcomes, and create transparent customer experiences. We are also looking for product leaders who have experience leveraging modern AI tools and building AI-native applications and experiences, AI-assisted decisioning to create intuitive, scalable, and customer-centric products in the new ways of building for our customers.
What you'll do:- Define and own the product vision and roadmap: Set ambitious 10x growth goals, prioritize initiatives, and translate strategic objectives into actionable plans.
- Deeply understand our customers: Conduct user research, analyze data, and uncover insights to continuously improve the customer experience.
- Optimize the end-to-end funnel: Drive engagement, conversion, perfect orders, and retention through customer-first product strategies.
- Champion innovation: Experiment with new features, optimize product offerings, and explore strategic investments with the highest customer and business impact.
- Build AI-native customer experiences: Partner with engineering and data science teams to leverage AI tools, large language models, intelligent recommendations, and automation capabilities to improve customer outcomes and operational efficiency.
- Lead cross-functional collaboration: Work closely with engineers, designers, business operations, and other teams to deliver impactful results.
- Measure and evangelize success: Track key metrics, communicate progress, and build enthusiasm for the program's achievements.
What you'll bring: - Bachelors degree in computer science, engineering, or related area and 5 years experience in product management.
Preferred Qualifications - Master's degree in computer science, engineering, business administration, or related area and 3+ years experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
- Experience building or scaling AI-native applications, generative AI experiences, conversational products, recommendation systems, or intelligent workflow automation solutions.
- Familiarity with modern AI product development tools, experimentation frameworks, prompt design, and data-driven personalization strategies.
Benefits:Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Sunnyvale, California US-11657: The annual salary range for this position is $117,000.00 - $234,000.00
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management. Option 2: 7 years' experience in product management or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science
Primary Location...1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
