LendingTree

Senior Product Manager, Customer Experience

LendingTree$150K — $170K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, computer science, or a related field; MBA is a plus.
  • 5-7 years of product management experience in financial services or lending.
  • Solid understanding of online lending products such as mortgages, personal loans, and credit cards.
  • Experience leading cross-functional teams in technical environments.
  • Proven leadership skills with the ability to prioritize and influence decisions.
  • Ability to transform ambiguity into precise product requirements.
  • Familiarity with product management tools and methodologies.
  • Strong analytical and problem-solving skills.

Responsibilities

  • Develop and communicate a clear product strategy aligned with company goals.
  • Create and maintain a detailed product roadmap for development plans.
  • Collaborate with teams like engineering, design, and marketing on product success.
  • Champion user-centered design through research and feedback incorporation.
  • Define and track KPIs to evaluate product initiatives and outcomes.
  • Oversee product development from inception through launch and iteration.
  • Stay updated on market trends and regulatory changes in financial services.
  • Manage risks related to compliance, security, and product effectiveness.
  • Lead and mentor a team of product managers.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) matching.
Full Job Description
*This role requires a hybrid schedule in either our Charlotte, Seattle, or Denver offices; Tuesday-Thursday in-office, Monday and Friday remote. Additionally, this position does not offer visa sponsorship.*

THE POSITION

As a Senior Product Manager, you will play a pivotal role in driving the development and growth of our membership platform and financial marketplaces. You will be responsible for defining and executing the product strategy, working closely with cross-functional teams, and ensuring that our products meet the needs of our customers while driving business success.

RESPONSIBILITIES:
  • Product Strategy: Develop and articulate a clear product strategy that aligns with the company's overall goals and objectives. Identify market trends, customer needs, and competitive landscape to drive product innovation.
  • Product Roadmap: Create and maintain a detailed product roadmap that outlines the short-term and long-term product development plans. Prioritize features and enhancements based on customer feedback, data, business impact, and technical feasibility.
  • Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, and customer support, to ensure successful product development, launch, and ongoing optimization.
  • User-Centered Design: Champion a user-centric approach to product development, conducting user research, usability testing, and gathering customer feedback to inform product decisions.
  • Metrics and Analytics: Define and track key performance indicators (KPIs) to measure the success and impact of product initiatives. Use data and analytics to make data-driven decisions and continuously improve product performance.
  • Product Development: Oversee the entire product development lifecycle, from ideation to launch, and post-launch iteration. Collaborate with engineering teams to ensure timely and quality delivery of features and updates.
  • Market Analysis: Stay informed about industry trends, competitor offerings, and regulatory changes in the lending and financial services sector. Use market insights to identify opportunities for growth and product differentiation.
  • Risk Management: Assess and manage product-related risks, including compliance, security, and financial risks, ensuring that the product meets all regulatory and security requirements.
  • Team Leadership: Lead and mentor a team of product managers and junior product managers, providing guidance, coaching, and professional development opportunities.

QUALIFICATIONS
  • Bachelor's degree in business, computer science, or a related field. MBA or advanced degree is a plus.
  • Proven track record of at least 5-7 years of product management experience, preferably in the financial services or lending industry.
  • Strong understanding of online lending products and services, including mortgages, personal loans, and credit cards.
  • Experience working in a technical environment with broad, cross functional teams to deliver features and drive business impact.
  • Experience as a strong leader who can prioritize well, communicate clearly and effectively influence.
  • The ability to turn ambiguity into detailed requirements.
  • Proficiency in using product management tools and methodologies.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Strong problem-solving skills and the ability to think strategically.

COMPENSATION

The base pay range for this position is $150,000-170,000, however, base pay offered may vary depending on internal factors, job-related knowledge, location and candidate experience.

INCENTIVE COMPENSATION

Eligible for annual performance bonus

BENEFITS

Medical, dental, and vision insurance and 401(k) matching

About LendingTree

LendingTree is an online lending exchange that connects consumers with multiple lenders, banks, and credit partners who compete for business. The company is headquartered in Charlotte, North Carolina and was founded in 1996. LendingTree provides a marketplace that allows consumers to shop and compare various financial products such as mortgages, personal loans, credit cards, and insurance products. The company generates revenue by charging fees to its partners for each closed loan or service provided to a consumer. LendingTree has been recognized as one of the largest online lending marketplaces in the United States.
Learn more about LendingTree
Size
1,407 employees
Market Cap
$234.2 million
Industry
Net Income
-$48.2 million
Founded
1998
5 Year Trend
+23.4%
Revenue
$909.9 million
NASDAQ

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