A Business Analyst with strong airline reservation domain expertise, deep understanding of Sabre systems, experience managing Agile backlogs, and the ability to convert complex business requirements into deliverable solutions while coordinating effectively across business and technology teams. The Business Analyst - One Air & Air Systems serves as the bridge between business stakeholders and technology teams, supporting the One Air middleware platform, which connects airline reservation systems with airline services for shopping, booking, ticketing, fulfillment, and PNR management. The role combines business analysis, backlog management, stakeholder engagement, and Product Owner support within an Agile environment.

Your Role

Key Responsibilities
Business Analysis & Requirements Management
Gather, analyze, document, and validate business requirements.
Translate high-level requirements into:
User Stories
Acceptance Criteria
Functional Requirements
Ensure stories meet the team's Definition of Ready.
Facilitate workshops, discovery sessions, and stakeholder discussions.
Airline Domain Analysis
Analyze and improve airline processes including:
Booking
Ticketing
Exchanges
Refunds
Schedule Changes
Queue Management
PNR Management
Assess impacts of airline system enhancements and process changes.
Backlog & Product Support
Manage and groom the One Air product backlog under guidance from the Senior Product Manager.
Recommend prioritization of:
Enhancements
Defects
Technical Debt
New Features
Participate in sprint planning, estimation, reviews, and retrospectives.
Stakeholder & Team Collaboration
Act as liaison between:
Business Stakeholders
Air Operations
Reservations Teams
Revenue Management
Contact Centers
Technology Teams
Educate delivery teams on airline business processes and operational requirements.
Collaborate with Product Managers, UX teams, and SMEs.
Testing & Release Support
Develop business-focused test scenarios.
Coordinate User Acceptance Testing (UAT).
Support defect triage and solution validation.
Validate production readiness and support release adoption.
Documentation & Reporting
Create and maintain:
Process Documentation
Workflow Diagrams
Training Materials
Business Impact Reports
Track operational performance and adoption metrics after releases.

Your Skills and Experience

Required Skills & Experience
Business Analysis
5+ years of Business Analyst experience.
Product Owner or backlog management experience.
Agile/Scrum experience.
Requirements gathering and process modeling expertise.
Airline & Reservation Systems
Strong knowledge of:
Sabre Air Reservation System
Sabre GDS
Airline Fulfillment Processes
Airline Servicing Workflows
PNR Management
Ticketing & Exchanges
Refund Processes
Familiarity with:
NDC (New Distribution Capability)
Airline Retailing
Offer & Order Management
Technical Skills
APIs & System Integrations
XML / JSON
Jira
Confluence
Xray for Jira (preferred)
Python (preferred for analysis and automation)
Preferred Qualifications
Experience in:
Airline
Travel
Hospitality
Reservation Systems
Certifications:
CSPO / PSPO
CBAP / PMI-PBA
Sabre Certifications
Ideal Candidate

The base compensation range for this role in the posted location is: $73,150-$174,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.