What you'll do- Own the end-to-end user journey from deposit to meaningful engagement, increasing the likelihood that customers take their next best step - whether that's sending a payment, creating a card, or adopting a financial workflow
- Set the direction and define prioritized roadmaps for the team; ensuring we're focused on work that solves user problems, enables product teams, and maximizes customer value
- Build systems that drive activation through in-product experiences, lifecycle marketing, and experimentation across surfaces like the dashboard and onboarding flow
- Define customer lifecycle strategies for different segments and product surfaces, identifying key inflection points and sequencing the right product interventions
- Use data and user insights to develop hypotheses, design experiments, and measure impact; not just feature usage, but customer progress and business value
- Help develop sticky experiences that make it simple for customers to adopt and find repeatable value across our platform
What sets you up for successWe're looking for someone who has genuinely thought about what it means to help a person find value in a product for the first time and has strong opinions about how to do it. A successful candidate will likely have:
- 7+ years of product management experience, ideally with horizontal, platform, or lifecycle teams; especially those accountable for delivering a quality user experience across surfaces. Bonus points for owning customer journeys or growth funnels in a product-led company
- Strong product intuition, with the ability to turn complex, cross-cutting problems into clear strategy, and to bring others along with your thinking
- Comfort working across disciplines, you've collaborated with design, engineering, marketing, and data teams, and know how to drive momentum even when no one reports to you
- A hands-on approach to execution, you're just as comfortable getting into the details of UX, lifecycle triggers, or onboarding copy as you are shaping vision or setting goals
- Enthusiasm for working with talented (and opinionated) peers, and the maturity to engage thoughtfully and openly in a collaborative environment
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
- US employees (any location): $200,700 - $250,900
- Canadian employees (any location): CAD 189,700 - 237,100
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