A both internal and external facing position responsible for leading cross-functional teams on key corporate initiatives including, but not limited to, building carrier insurance products into a proprietary Administration system and managing product requirements. Acts as the liaison between insurance carriers and operational teams for carrier-related builds, changes, reporting updates, and system needs.
Responsibilities:- Coordinate insurance product conversions end-to-end, including system configuration, customer communications, data mapping/validation, timeline management, file processing, and issue resolution.
- Support block takeovers and related implementation work as assigned.
- Serve as the primary point of coordination between insurance carriers operations teams for product builds/changes, reporting updates, and system needs.
- Provide coverage support for Product Analyst responsibilities as needed to ensure continuity of product deliverables.
- Oversee production, quality checks, and distribution of claims reporting and other required ad hoc reporting.
- Partner with business stakeholders to define scope, deliverables, and tasks for assigned product and system change initiatives; integrate workstreams into an integrated project plan.
- Maintain project documentation and artifacts in accordance with established standards.
- Drive execution with cross-functional teams; track milestones and follow up with stakeholders on due dates, risks, and dependencies.
- Identify process gaps and recommend improvements as issues arise, partnering with stakeholders to implement solutions.
- Manage monthly and quarterly census file deliverables, including validation and delivery to carrier partners.
- Coordinate monthly reinsurance file deliverables and other recurring file-based outputs.
- Prepare and distribute quarterly report communications using claims and other available inputs.
- Maintain and update carrier procedure manuals in coordination with internal stakeholders.
- Other duties as assigned by the management team.
Requirements
- Decision Making
- Planning and Organization
- Analytical Skills
- Interpersonal Communications
- Customer Focus
- Strong Business Acumen
- BS/BA preferred or equivalent work experience
- Demonstrated experience of leading departmental/inter-departmental projects
- Working knowledge of Microsoft Office or equivalent business systems
