The Manager of the Client Delivery team leads the Client Delivery function and is accountable for the successful execution of complex, data-driven marketing campaigns across a portfolio of clients. This role oversees a team of Client Delivery Managers, ensuring campaigns are delivered accurately, on time, and in alignment with client expectations, internal standards, and business goals. The Senior Manager serves as a strategic escalation point, drives process consistency and operational excellence, and partners cross-functionally to deliver a high-quality client experience.

Responsibilities:

Team Leadership & People Management
• Lead, coach, and develop a team of Client Delivery Managers.
• Establish clear performance expectations and provide ongoing feedback.
• Monitor workload and allocate resources effectively.
• Foster a culture of accountability and collaboration.

Campaign Execution Oversight
• Oversee execution of marketing campaigns from strategy through delivery.
• Ensure accuracy of timelines, proofs, data, and production specifications.
• Provide guidance on complex campaigns and resolve escalations.
• Drive consistent and scalable execution processes.

Client Relationship Management
• Serve as escalation point for client delivery challenges.
• Support client communication and expectation management.
• Build client confidence through strong execution.
• Enhance overall client experience.

Operational Excellence & Process Improvement
• Standardize workflows and best practices.
• Identify inefficiencies and implement improvements.
• Drive cross-functional alignment.
• Support new tools and technologies adoption.

Planning, Reporting & Accountability
• Maintain visibility into campaign status and risks.
• Monitor performance and report metrics.
• Ensure alignment with scope and timelines.
• Capture learnings for continuous improvement.

Requirements

• Bachelor's degree in Business or related field.
• 7+ years of experience in campaign execution or project management.
• 7+ years of experience in print production
• 2+ years of leadership experience.
• Strong cross-functional collaboration skills.
• Excellent communication and problem-solving skills.

What Success Looks Like:

• Campaigns executed accurately and on time.
• Strong team engagement and development.
• High client satisfaction and trust.
• Efficient and scalable processes.

Franklin Madison provides a comprehensive benefits package which includes life, AD&D, short-term/long-term disability, medical, vision, and dental insurance coverage, as well as an optional 401(k) savings plan with a 4% company match and a generous time off policy.

Salary range starting at $100,000+/yr plus bonus opportunities