JP Morgan Chase & Co.

Senior Product Associate - Employee Platforms

JP Morgan Chase & Co. • $110K — $130K *
Jersey City, NJ 07305In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience in SaaS collaboration or enterprise IT delivery roles
  • Expertise in writing user stories and managing a backlog in Jira/Azure DevOps
  • Working knowledge of external identity and access models like Microsoft Entra ID B2B
  • Familiarity with OAuth 2.0 and modern authentication patterns
  • Ability to analyze adoption data to assess prioritization and success metrics
  • Proven skills in stakeholder management with clear communication
  • Strong collaboration across engineering, security, and compliance teams

Responsibilities

  • Drives roadmap execution for external collaboration capabilities to meet KPIs
  • Translates stakeholder needs into detailed epics and user stories
  • Maintains an informed and prioritized backlog using data signals
  • Partners with engineering to clarify design and security requirements
  • Coordinates user acceptance testing to ensure release readiness
  • Evaluates vendor features with defined comparison criteria
  • Monitors operational health through incident reviews and reliability metrics

Benefits

  • Collaborative work environment fostering innovation
  • Opportunities for professional growth and development
  • Access to advanced collaboration platforms and tools
  • Involvement in pioneering secure enterprise technologies
  • Support for a work-life balance and inclusive work culture
Full Job Description
Job Description

If you like translating complex stakeholder needs into clear delivery outcomes and crisp metrics, this is the seat.

As a Senior Product Associate - Employee Platforms in ENTERPRISE TECHNOLOGY, you help shape and deliver enterprise collaboration capabilities that enable secure engagement with clients and partners. You work inclusively with stakeholders across lines of business and functions to translate needs into a prioritized backlog, clear user stories, and measurable outcomes. You partner closely with engineering, security, compliance, and vendor teams to improve reliability, user experience, and governance for platforms such as Slack (including Slack Connect) and adjacent external collaboration services. You bring product discipline, technical curiosity, and a metrics-driven mindset to continuously improve adoption, operational health, and control effectiveness.
Job Responsibilities
  • Drives roadmap execution for external collaboration capabilities, aligning outcomes to measurable KPIs (e.g., adoption, active usage, NPS/CSAT, incident trends).
  • Translates stakeholder needs into clear epics, user stories, and acceptance criteria with testable, auditable requirements.
  • Maintains a well-prioritized backlog using data signals (support tickets, usage analytics, risk findings, delivery throughput) to inform sequencing.
  • Partners with engineers to clarify technical designs, dependencies, and non-functional requirements (security, performance, resilience, scalability).
  • Coordinates UAT planning and execution, ensuring entry/exit criteria, defect triage, and release readiness are tracked and transparent.
  • Evaluates vendors and platform features by defining comparison criteria, documenting trade-offs, and supporting governance and procurement workflows.
  • Enables secure external access patterns by collaborating on identity and access controls, authentication flows, and entitlement models.
  • Monitors operational health by reviewing incidents, performing root-cause follow-ups, and tracking reliability metrics (e.g., MTTR, recurrence rate).
  • Facilitates agile rituals (stand-ups, refinement, sprint planning, retrospectives) and improve delivery metrics (cycle time, predictability, backlog hygiene).
  • Documents product decisions, controls, and user guidance to support auditability, supportability, and consistent stakeholder communications.
  • Champions a security-by-design and inclusive user experience mindset, balancing usability with policy, regulatory, and data-protection requirements.
Required Qualifications, Capabilities, and Skills
  • 3+ years of experience in product, platform, or technology delivery roles supporting SaaS collaboration and/or enterprise IT services.
  • Demonstrated ability to write high-quality user stories and acceptance criteria and manage a prioritized backlog in Jira and/or Azure DevOps.
  • Working knowledge of external identity and access concepts (e.g., Microsoft Entra ID B2B or equivalent federation/guest models).
  • Familiarity with modern authentication and authorization patterns (e.g., OAuth 2.0, tokens, consent, app permissions).
  • Ability to analyze adoption and support data to propose prioritization changes and define success metrics (MAU/WAU, ticket drivers, satisfaction).
  • Proven stakeholder management skills, including aligning diverse groups on scope, trade-offs, and delivery timelines using clear, inclusive language.
  • Strong collaboration skills across engineering, information security, compliance, and risk partners to deliver controlled, supportable solutions.
  • Understanding of release readiness fundamentals (UAT, change management, communications, training readiness, operational handoffs).
  • Clear written and verbal communication skills suitable for executive updates, working sessions, and technical documentation.
Preferred Qualifications, Capabilities, and Skills
  • Experience with Slack administration and external collaboration patterns, including Slack Connect operating models.
  • Exposure to Virtual Data Rooms, client portals, Microsoft 365 B2B collaboration, and/or Google Workspace in regulated environments.
  • Familiarity with scripting or automation (PowerShell and/or Python) to support lightweight reporting, workflow improvement, or operational tasks.
  • Experience with monitoring/observability concepts and tooling to track adoption and reliability (dashboards, alerting, trend analysis).
  • Participation in vendor assessments (RFP/RFI inputs, feature validation, security questionnaires) and documenting comparison outcomes.
  • Relevant certifications or training (e.g., Scrum/Agile, Product Owner, ITIL fundamentals, security/privacy basics).


About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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