Job DetailsThis position is responsible for serving as primary technical liaison for technical, quality, or regulatory issues for the customers located within their designated territory and as assigned, the North American region. Provides technical support for the North America product portfolio, new product implementations, internal and external training and customer seminars. This role addresses issues and communicates with appropriate departments (Quality, Regulatory, R&R, Manufacturing, North America Marketing teams). Identifies business opportunities via interaction with the customer and communicates with the Account Manager and Sales. Works closely with the sales to execute business strategies for increased revenues, revenue protections, and increased margins. Coordinates all activities to maintain product application consistency and to optimize business opportunities.
- Assist with the development or modification of technical education and product training to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction. Provides training to internal and external customers as needed.
- Communicates success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, Bus and Sales teams..
- Maintain proficiency and technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
- Participate in the implementation of strategies developed by North American Plasma Sales and Marketing to ensure successful product utilization and drive increased revenue to achieve sales results.
- Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
- Provide technical, quality, and regulatory support for the North American Plasma product portfolio for the customers within their territories.
- Provide training to both internal and external customers (as needed). Lead or input to new product implementations.
- Serve as a communication channel for sales organization, ensuring that feedback from customers is timely and identifies technical or product needs or opportunities to increase sales.
Requirements:
- 3-5 years working experience
- Bilingual English/French highly desired
- Remote based with ability to travel domestically 50% of the time
- Valid US Passport and ability to travel occasionally to Canada
- Bachelor's Degree Required, degree in electrical engineering, computer engineering or other technical discipline desired
- People person with excellent presentation and communication skills required
- Experience in customer product integration and training desired
Pay Transparency: The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics' employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role.
In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, "flexible time off" for salaried employees and, for hourly employees, accrual of three to five weeks' vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.
Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact [redacted], Monday through Friday, 7:30 a.m. - 5 p.m. ET or email [redacted].
The base salary range for this role is:
$78,400.00-$133,400.00/Annual
