Dell

Senior Principal Software Engineer (ServiceNow Information Architect)

Dell$140K — $180K *
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of overall IT experience, including 8+ years focused on ServiceNow CMDB, CSDM, IT Asset Management, Software Asset Management, Discovery, or enterprise information architecture
  • Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health
  • Proven experience in designing enterprise information models for assets, software, applications, services, and technology products
  • Strong knowledge of IT Asset Management (ITAM) and Software Asset Management (SAM) best practices
  • Experience integrating enterprise systems with ServiceNow while ensuring data consistency and effective business analysis

Responsibilities

  • Own and evolve the enterprise information model within ServiceNow
  • Lead governance of enterprise asset and software registries, defining taxonomy and lifecycle management
  • Establish and maintain CMDB and CSDM standards, ensuring data quality and governance
  • Define and govern integrations across various platforms to ensure data consistency and integrity
  • Drive enterprise data governance through standards for metadata and information architecture

Benefits

  • Opportunity to influence and improve enterprise-wide processes
  • Support for continuous improvement and quality enhancement initiatives
  • Collaborative and innovative team environment
  • Chance to work on a technology that supports profound social impact
  • Access to career development and growth opportunities
Full Job Description
Job Description

Senior Principal Software Engineer (ServiceNow Information Architect)

Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.

Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Software Engineer-IT team in Round Rock, Texas.

What you'll achieve:

As a Senior Principal Software Engineer, you are responsible for ensuring that ServiceNow serves as the enterprise system of record for technology assets, software assets, SaaS products, business applications, technical services, digital products, and related operational data.

The role combines expertise in ServiceNow data architecture, CSDM, CMDB, IT Asset Management, Software Asset Management, Service Portfolio, and enterprise process modeling to establish a trusted enterprise registry that supports operations, architecture, governance, security, and digital product management.

We are seeking a hands-on Senior Principal ServiceNow Information Architect to design, govern, and continuously improve the enterprise information model represented within ServiceNow.

Responsibilities

You will:
  • Own and evolve the enterprise information model within ServiceNow, ensuring alignment across CSDM, CMDB, ITAM, SAM, SPM, Service Portfolio, and related data domains
  • Lead governance of enterprise asset and software registries, defining taxonomy, ownership, lifecycle management, metadata standards, and authoritative data sources
  • Establish and maintain CMDB and CSDM standards, including service modeling, CI relationships, data quality, lifecycle governance, and CMDB health
  • Define and govern integrations across Discovery, Service Graph, ITAM, SAM, Cloud, ERP, HR, Security, Identity, Procurement, and DevOps platforms to ensure data consistency and integrity
  • Drive enterprise data governance through standards for metadata, stewardship, reporting semantics, reference data, lifecycle management, and information architecture


Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
  • 12+ years of related experience in overall IT, including at least 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture
  • Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health, with a strong understanding of ServiceNow data governance and information architecture
  • Proven experience designing enterprise information models across assets, software, applications, services, and technology products
  • Strong knowledge of IT Asset Management (ITAM) and Software Asset Management (SAM) data models and best practices
  • Experienced in integrating enterprise systems with ServiceNow while ensuring data consistency, semantic alignment, and effective business analysis


Desirable Requirements
  • Bachelor's degree in Information Systems, Computer Science, Engineering, or related discipline, or equivalent practical experience.
  • Experience with ServiceNow architecture, asset and service management, enterprise integrations, AI-assisted development, and relevant ServiceNow certifications


About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

Dell Careers

Joining Dell means becoming part of an innovative technology company that leads with digital solutions, services, and devices. At Dell, we're committed to bringing together the brightest minds to foster innovation, leadership, and professional growth. Our diverse team of experts is dedicated to creating an inclusive culture that promotes career advancement and lifelong learning.

Opportunities at Dell

Explore a world of job opportunities with Dell, where we prioritize diversity, equity, and inclusion. Whether you're looking for a full-time position or an internship, Dell offers a dynamic work environment with benefits that support both your professional and personal life. Our team is our strength, and we invest in each member through comprehensive benefits and diversity training programs.

Work You’ll Do

At Dell, you will collaborate with skilled professionals to drive technological advancements and lead transformation projects across various industries. Our commitment to innovation and customer satisfaction makes Dell a unique place to advance your career. You'll have the chance to work on pioneering projects that integrate technology and strategic thinking.

Join Our Team

Dell is hiring! We are looking for passionate, curious, and innovative team players. Search open positions that match your skills and interests. We value the diversity of thought and experience and encourage applications from individuals with varied backgrounds and perspectives.

Professional Growth and Development

Dell supports your career journey with robust training programs, leadership development opportunities, and access to global networks. Our employees are encouraged to take ownership of their career paths with the support of Dell’s resources to achieve personal and professional goals.

Innovate with Us

Engage in work that matters with a team that values innovation and problem-solving. At Dell, you’re not just filling a position; you’re part of a community that challenges the status quo and pushes for groundbreaking solutions.

Internship Programs

Start your career with a Dell internship and gain invaluable industry experience. Our internships offer a chance to develop your skills, work on real projects, and network with professionals. Dell’s internships can be a stepping stone to full-time employment and a successful career in the tech industry.

Benefits of Working at Dell

Dell employees enjoy a range of benefits that include health care, employee discounts, and flexible working arrangements. We understand the importance of a work-life balance and provide our team with the support they need to be successful both at work and in their personal lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Dell.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a job at Dell today. Discover how your expertise can help us create technologies that drive human progress.

Dell Careers Blog

Read our careers blog to stay informed about the latest company news, employee stories, and insights into the future of technology and employment at Dell. Join Dell and be a part of a team that values innovation, leadership, and a diverse and inclusive workplace. Explore the endless opportunities to grow professionally and personally as we continue to drive human progress through technology.
Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

Similar Jobs

More Jobs at Dell

More Information Technology Jobs

Find similar Senior Principal Software Engineer (ServiceNow Information Architect) jobs: