Full Job Description
Senior PIV Support Specialist
Minimum Experience: Ten years of experience with at least one year of PIV card diagnostics experience.
Functional Description: Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant. Attaches the copy of the completed Form I-9 when provided with the DOT F 1681. Reviews DOT F 1681 for accuracy and for authorized FAA sponsor signatures. Fingerprints applicants as needed. Photographs applicants as needed. Collects applicant's investigative forms (if needed) and provides them to registrar. Documents information into the IMS or CMS identification media systems. Validates that the registrar (PSS) has authorized the issuance of the PIV card. Issues the ID card using the process specified by FAA authorized personnel including processing remote badges. Notifies applicant their card is ready for pickup. Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card. Provides applicant with information on safeguarding and reporting lost/stolen IDs. Files or scans the DOT form 1681. Provides assistance as required to other Personnel Security Specialists. As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV ID card process.
Other Requirements: Experience working with PIV provisioning software, PIV Card diagnosis experience is a must. Experience with computer systems, applications and web applications, and Microsoft Office to include Outlook. Good verbal and written communication skills to effectively deal with customers and diffuse potential problems. Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines.
BA/BS in related field. Master's degree can be substituted as 4 years of experience