Job Description

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments.We97relooking for a Senior Partner Success Manager to join ourPlatforms & Integrated Payments team and help shape the future of global commerce.

What you97ll own as the Senior Partner Success Manager

As a Senior Partner Success Manager, you will play a pivotal role in driving the success and satisfaction of our business partners. You will collaborate cross-functionally with Sales, Product, Engineering and Service departments to ensure partners achieve their business goals through our platform. Your deep expertise in B2B SaaS, Payments and FinTech, combined with your strategic mindset and leadership skills, will help shape partner journeys, foster long-term partnerships, and support company growth.

• Strategic Partner Management: Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.

• Team Leadership: Coach, mentor and develop junior Partner Success Managers, promoting a culture of accountability, growth, and high performance.

• Partner Onboarding & Enablement: Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform97s capabilities.

• Partner Advocacy: Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.

• Retention & Expansion: Drive partner retention and in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.

• Data-Driven Insights: Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.

• Escalation Management: Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.

• Process Optimization: Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.

• Stakeholder Engagement: Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.

• Market & Industry Awareness: Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.

What you97ll bring

• Bachelor97s degree in Business, Finance, Technology, or a related field (Master97s or MBA preferred).

• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.

• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.

• Exceptional communication, relationship-building, and problem-solving skills.

• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).

• Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.

• Partner-centric mindset with a passion for delivering extraordinary service and results.

• Ability to thrive in a fast-paced, high-growth, and evolving environment.

About the team:

Our inclusive and global teams win together every day.We97reproud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections97it97sunmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.We97recurious and innovative 97 always finding better ways to deliver impact. We empower each other to make decisions, andit97sour passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer. Apply now to take your careerglobal.

#LI-MP1

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $108,200.00-$163,400.00. This range reflects what we reasonably expect to offer based on the role97s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate97s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.