Via

Senior Partner Success Manager

Via • $145K — $165K *
Detroit, MI 48228Hybrid
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years of relevant work experience, particularly in client-facing roles.
  • Proven ability to build and maintain strong relationships with stakeholders.
  • Strong data analysis skills to draw actionable insights from complex datasets.
  • Growth mindset and self-motivated professional with a proactive attitude.
  • Experience thriving in fast-paced environments and managing high-stakes responsibilities.
  • Team-oriented individual who enjoys mentoring and collaborative success.
  • Willingness to travel frequently for partner engagement.

Responsibilities

  • Own the success of transportation services across a partner portfolio as primary contact.
  • Drive revenue growth by securing renewals, expanding contracts, and upselling partners.
  • Act as a trusted advisor to partners by translating needs into service improvements.
  • Analyze service performance data to inform strategic decisions for efficiency and growth.
  • Advocate internally for partners by collaborating with other teams to develop new products.

Benefits

  • Comprehensive health coverage including low-cost dental and vision.
  • 401(k) with generous company match and vesting details.
  • Fully paid parental leave for new parents, including extended options.
  • Mental health and wellness benefits including pet insurance.
  • 20 days of paid time off (PTO) annually.
Full Job Description
As a Senior Partner Success Manager, you'll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners' trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner's service size and scope.

This is a remote-first role supporting Via's Central US market. We're open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond.

What You'll Do
  • Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders.
  • Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year.
  • Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via's full platform to help them build better, more effective transportation services.
  • Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
  • Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services.

Who You Are
  • You have 6+ years of relevant work experience, including experience working directly with clients.
  • You're a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners' successes with them.
  • You're quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations.
  • You're a reliable, motivated self-starter with a strong growth mindset.
  • You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility.
  • You're an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization.
  • You're comfortable with frequent travel and excited to connect with partners face-to-face.

What We Offer:
  • Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity.
  • Comprehensive health coverage, with low-cost dental and vision plans.
  • A 401(k) with a generous company match and vesting.
  • Fully paid parental leave for new parents, with extended leave options.
  • Additional benefits (mental health, pet insurance, and other wellness perks).
  • 20 days of paid time off (PTO) annually.

Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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