Via

Account Director

Via • $160K — $200K *
Toronto, ON M3C 0E3In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in a client-facing role managing strategic accounts at senior levels
  • Fluent in English and French for client communication
  • Strong quantitative skills, skilled in utilizing complex data for decision-making
  • Proven relationship builder in complex political environments
  • Self-starter with a track record of influencing best practices
  • Natural leader with a positive impact on team performance

Responsibilities

  • Manage high-value partner relationships as the primary contact for city and agency leadership
  • Advise partners at senior levels on translating community needs into revenue opportunities
  • Develop and maintain long-term strategic partnerships for service growth
  • Leverage service performance data to guide partnership strategies
  • Lead complex contract renewals and service expansions independently
  • Promote new products and capabilities, influencing Via's roadmap based on partner needs

Benefits

  • Comprehensive health, dental, and vision coverage with no premiums for employees
  • Group RRSP & DPSP with company matching contributions
  • Standard and extended parental leave with maintained health benefits
  • Additional wellness perks including mental health and virtual medicine support
  • 20 days of paid time off annually, plus provincial statutory holidays
Full Job Description
As an Account Director at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day.

About the Role:
  • Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level
  • Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes
  • Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation
  • Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence
  • Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue
  • Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope

About You:
  • 10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels
  • Fluency in French and English is required for frequent client interaction.
  • Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally
  • An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
  • A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to
  • A natural leader in every sense - someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $160,000-$200,000 CAD
  • Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work.
  • A Group RRSP & DPSP with a company match.
  • Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave
  • Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
  • 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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