Job Title:Senior Operations Manager
Division/Department:Fulfillment
Reports to:Director of Fulfillment
Viewed By:Human Resources- NJF
Job Overview:The
Senior Operations Manager will help to oversee fulfillment operations by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.
Essential Responsibilities:- Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
- Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
- Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
- Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
- Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
- Drive forecasting and data analysis to enhance decision-making and resource allocation.
- Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
- Ensure compliance with health, safety, and regulatory requirements.
- Spearhead process improvements to increase efficiency and scalability in warehouse operations.
Additional Responsibilities:- As assigned by the Director of Fulfillment
Preferred Education, Experience and Licenses:- Bachelor's degree in supply chain management, Operations Management, Logistics, or related field.
- 8-10 years of Senior management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.
- Six Sigma Green/Black Belt certification
Physical Environment/Occupational Risks:- Must be able to lift 50lbs independently and up to 80lbs with assistance.
- Extended periods of standing/walking
