Salesforce

Senior, Member of Technical Staff

Salesforce$120K — $150K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of software engineering experience with increasing complexity and scope
  • Strong backend development skills in Java, Python, or similar languages
  • Deep understanding of AI/ML frameworks and experience with large language models
  • Proven expertise in prompt engineering and building production AI applications
  • Experience with conversational AI platforms, preferably Salesforce Agentforce
  • Proficiency in cloud infrastructure and design of scalable systems
  • Excellent communication skills to influence and collaborate across teams

Responsibilities

  • Design sophisticated agent architectures for thousands of users
  • Lead implementation of memory systems for personalized user experiences
  • Build efficient integrations with Salesforce and external platforms
  • Mentor junior engineers through code reviews and guidance
  • Drive technical decisions and discussions for scalable feature development
  • Ensure system reliability through testing and monitoring
  • Participate in architecture reviews and maintain deployment standards

Benefits

  • Extensive resources for professional development and balance
  • Strong focus on teamwork and collaborative culture
  • Cutting-edge AI tools to enhance performance
  • Opportunities for meaningful impacts on customer experience
  • Access to wellness programs and support for personal growth
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details

Agents and AI are fast evolving technologies. The Agentic Selling Team within Digital Experience Technology is building production AI agents that transform how Salesforce's global sales organization operates. As Customer Zero for Agentforce, we pioneer agent development patterns that influence product strategy and define enterprise AI standards. We are looking for a Senior Software Engineer who thrives in a fast-paced environment, delivers high-quality solutions independently, and drives technical excellence. You will architect and build sophisticated agent systems using Agentforce, Agent Script, and New Graph Architecture while integrating with Salesforce CRM, Data Cloud, and external platforms.

The Experience
  • Design and build sophisticated agent architectures using Agentforce Builder, Agent Script, and NGA for production systems serving 15,000+ users
  • Architect multi-node agent orchestration, sub-agent patterns, and agentic workflows for complex sales use cases.
  • Lead implementation of agent memory systems, context management, and conversation state handling for personalized experiences
  • Develop and optimize RAG patterns, retrieval strategies, and prompt engineering techniques to improve agent quality and accuracy
  • Build scalable integrations connecting agents to Salesforce Data Cloud, Einstein, MuleSoft, and external APIs and MCP.
  • Design and implement content ingestion pipelines processing structured and unstructured data (PDFs, web content, documents) for agent knowledge bases
  • Drive platform migrations (e.g., Graph to Agent Script, legacy to NGA) while maintaining zero downtime for production systems
  • Implement agent observability, monitoring, and debugging capabilities to track conversation quality and user satisfaction
  • Mentor junior engineers through code reviews, technical guidance, and knowledge sharing
  • Make critical technical decisions on agent design patterns, performance optimization, and scalability
  • Work in an Agentic Agile engineering model leading design discussions, implementation, and delivery of major features
  • Participate in architecture reviews and contribute to technical roadmap planning
  • Lead UAT efforts, production deployments, and maintain high availability standards through bi-weekly release cycles


What You'll Actually Be Doing
  • Design and build smart agent systems that help over 15,000 users do their jobs better.
  • Create systems that help agents "remember" conversations and manage data so they can provide personal experiences.
  • Build connections between agents and tools like Salesforce Data Cloud and other apps to make sure everything works together smoothly.
  • Mentor junior team members by reviewing their code and sharing your technical knowledge.
  • Lead design discussions and make big decisions about how we build features that scale.
  • Test and improve our systems to make sure they run perfectly and stay reliable for all our users.


You're Our Person If...
  • 6+ years of development experience as a software engineer with demonstrated growth in technical complexity and scope
  • Strong experience with backend development in Java, Python, or at least one object-oriented compiled, statically-typed language (C++, C#)
  • Deep knowledge of AI/ML frameworks and hands-on experience working with large language models (e.g., OpenAI, Anthropic, Claude, Gemini, Llama)
  • Proven experience with prompt engineering, RAG architectures, and building production LLM-based applications or agents
  • Experience with conversational AI, chatbots, or agent development platforms (Agentforce experience strongly preferred)
  • Experience with cloud infrastructure (e.g., AWS, GCP, Heroku) and designing scalable, distributed system architectures
  • Proficiency in data processing, vector databases, embeddings, semantic search, and retrieval optimization
  • Strong understanding of Salesforce platform (Apex, LWC, Data Cloud, Platform Events) or equivalent enterprise platform experience
  • Experience with RESTful APIs, GraphQL, event-driven architectures, and microservices patterns
  • A related technical degree required
  • Excellent verbal and written communication skills with ability to influence technical decisions and collaborate across organizations
  • Strong experience in test-driven development including unit testing, integration testing, and end-to-end automation for AI systems
  • Proven ability to debug complex production issues, optimize system performance, and resolve customer-impacting problems
  • Experience with developer tools such as Git, Docker, Kubernetes, Terraform, CI/CD pipelines (Jenkins, GitHub Actions, Spinnaker)
  • Track record of mentoring engineers and elevating team technical capabilities
  • Experience delivering large-scale features used by thousands of users with measurable business impact


Even Better If...
  • Hands-on experience building agents with Salesforce Agentforce or Agent Builder
  • Experience with agent orchestration frameworks, multi-agent systems, and agentic AI architectures
  • Deep expertise in prompt optimization, fine-tuning LLMs, and model evaluation techniques
  • Experience with Customer Zero or early adopter programs influencing product development
  • Knowledge of data engineering, ETL pipelines, and content processing at scale
  • Experience with observability tools (Grafana, Datadog) and monitoring agent systems in production
  • Contributions to technical communities, open-source projects, or conference speaking


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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