Walgreens

Senior Manager Workplace Experience

Walgreens$100K — $120K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 4 years or more of facility services/property management experience, or equivalent high school/GED experience with 7 years in the same field.
  • Proven ability to identify operational issues and implement effective solutions.
  • Experience in leading teams, with strong people management skills for hiring, training, and motivating staff.
  • Proficient in Microsoft Office Suite.
  • Minimum of 2 years in financial decision-making processes within workplace settings.
  • Demonstrated experience in leadership roles, including direct or cross-functional team leadership.
  • Willingness to travel up to 15% for business purposes.

Responsibilities

  • Lead the Facility Operations team and collaborate with peers on engineering changes in infrastructure systems.
  • Recommend designs, leveraging expertise to enhance project efficiency and minimize duration and costs.
  • Prepare post-incident reports and analyze incidents for continuous improvement.
  • Ensure maximum operational efficiency of the data center through technology recommendations and efficiency improvements.
  • Maintain compliance with government safety and environmental requirements through diligent reporting.
  • Develop and execute a Workplace Solutions strategy in line with corporate objectives.
  • Design scalable service models for consistent service experience across Support Centers.
  • Ensure service delivery meets quality standards and compliance requirements.
  • Act as a liaison to meet workplace accommodations and service needs.
  • Oversee budgets and vendor relationships for optimized service delivery and cost-efficiency.
  • Utilize data analytics to measure impact and drive operational improvements.

Benefits

  • Comprehensive health coverage options.
  • Flexible work arrangements for better work-life balance.
  • Professional development opportunities and access to training resources.
  • Employee discount programs and wellness initiatives.
Full Job Description
Job Description

Job Summary
Leads the execution of Walgreens' Workplace Experience program, ensuring high-quality, seamless workplace environments across the Support Offices and Data Center. Combines strategic leadership with hands-on delivery, using data, stakeholder engagement, and financial insight to optimize services and drive continuous improvement. The role is critical to creating an efficient, engaging workplace aligned with Walgreens' strategic goals and delivering a strong experience for employees and guests. It also establishes and leads facility operations for the Data Center, overseeing infrastructure management, capital improvements, and the development of scalable processes, tools, and a strong safety culture.

Job Responsibility
  • Leads the Facility Operations team and works with peer teams to identify required engineering changes in infrastructure systems, defines project scope, prioritizes projects, schedules, and executes these projects.
  • Makes recommendations, leverages commercial expertise to optimize project design and minimize project duration and cost.
  • Prepares facility operations post-incident reports, root cause analysis, and corrective action plans.
  • Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
  • Maintains and supports reporting to ensure the data center remains compliant with all government safety and environmental requirements.
  • Develops and executes the Workplace Solutions strategy, ensuring alignment with Walgreens' objectives and best practices.
  • Designs scalable service models and experience offerings for consistency across Support Centers. Oversees workplace programs, including mail logistics, guest experience, office services and events.
  • Ensures service delivery meets quality standards, SLAs, and compliance requirements.
  • Acts as a key liaison for team members, ensuring workplace accommodations and service needs are met.
  • Oversees budgets, drive cost efficiencies, and optimize vendor relationships for high-quality, cost-effective service delivery.
  • Identifies cost-saving opportunities and negotiate vendor contracts to maximize value. Manages Capital projects and outside vendor relationships.
  • Utilizes data analytics and KPIs to measure impact, identify trends, and drive improvements.

External Basic Qualifications

  • Bachelor degree and at least 4 years of experience in Facility Services/Property Management OR High School/GED and at least 7 years of experience in Facility Services/Property Management
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience directly managing people including hiring, developing, motivating, and directing people as they work.
  • Experience with MS Office Suite.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership.
  • Willing to travel up to/at least 15% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Experience in guest services, reception, or concierge functions.
  • Proficiency in a language(s) other than English


The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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