Royal Bank of Canada

Senior Manager, Variable Compensation Operations

Royal Bank of Canada$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years banking operations experience
  • Proven leadership of teams with 10+ direct reports
  • Expertise in change management methodologies
  • Ability to thrive in fast-paced environments
  • Solid understanding of Home Equity Finance products
  • Strong cross-functional relationship building
  • Excellent communication skills, both written and verbal
  • Bachelor's Degree or equivalent

Responsibilities

  • Oversee team performance against productivity and quality targets
  • Implement strategic initiatives impacting compensation operations
  • Execute changes to streamline compensation processes
  • Achieve productivity improvements through process standardization and automation
  • Develop and maintain clear operational procedures and tools
  • Represent the team across functions with key stakeholders
  • Use data insights to communicate operational performance messages
  • Create actionable plans based on operational risks and opportunities

Benefits

  • Comprehensive Total Rewards Program with bonuses and flexible benefits
  • Supportive leaders focused on development and coaching
  • Opportunities to make a significant impact
  • Collaborative and high-performing team environment
  • World-class training program in financial services
  • Challenging work opportunities
Full Job Description
Job Description

What is the Opportunity?

The Senior Manager leads an operations team responsible for adjudicating and administering commissions earned for eligible sales transactions fulfilled by Mortgage Specialists. They are accountable for all day to day compensation processes, including commission recoveries, process quality assurance routines, inquiry and dispute management, as well as special requests for treatment outside of compensation program parameters. The Senior Manager ultimately ensures commissions processed by the team are accurate and delivered in a timely manner.

What will you do?
  • Oversee team and employee productivity/performance against volume, quality and service level targets.
  • Change manage strategic initiatives that directly impact Mortgage Specialist compensation operations.
  • Execute process and process control changes to successfully operationalize compensation initiatives.
  • Realize productivity gains through standardization, process streamlining, automation and embracing a continuous improvement culture.
  • Develop, evolve, and maintain procedures, operational guides, job aids and tools required to ensure clarity of end-to-end process execution.
  • Represent the Incentive Compensation Delivery team cross-functionally with critical stakeholders across the compensation eco-system, including senior leaders.
  • Leverage data insights to openly communicate key messages related to operational performance.
  • Use a fact-based approach to develop action plans in response to operational risk and opportunity.


What do you need to succeed?

Must have:
  • At least 7 years banking experience in an Operations production environment.
  • Strong people management capabilities leading teams of more than 10 direct reports.
  • Experience applying change management methodology to execute operational change.
  • Demonstrated ability to work in a fast-based environment and manage competing priorities.
  • Solid understanding of Home Equity Finance products.
  • Highly capable of building impactful cross-functional relationships.
  • Strong written, verbal and presentation communication skills.
  • Bachelor's Degree or equivalent.


What9;s in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Opportunities to do challenging work.


Job Skills
Accountability, Change Management, Collaboration, Communicating for Results, Continuous Improvement, Critical Thinking, People Management, Process Improvements, Process Quality Control, Resource Planning

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-20

Application Deadline:

2026-06-04
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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