Royal Bank of Canada

Senior Manager, Third Party Risk Portfolio & Operational Excellence

Royal Bank of Canada • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Enterprise Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5+ years in technology risk and governance practices
  • 5+ years in financial services or regulated industries
  • 5+ years of proven Supplier Management experience
  • Strong business, technology, and financial acumen
  • Excellent stakeholder relationship building skills
  • Strategic thinking and effective team leadership
  • Client-centric approach with commitment to improvement
  • University degree or equivalent experience in relevant fields

Responsibilities

  • Lead T&O exit strategy best practices and frameworks
  • Operationalize issues management within T&O
  • Conduct regular portfolio assessments and performance reporting
  • Facilitate cross-functional alignment for supplier management
  • Establish and maintain T&O SRMA Risk Register
  • Monitor adherence to third-party risk policies
  • Lead training initiatives on supplier management programs
  • Identify process improvements and establish KPIs
  • Participate in implementing Third-Party Risk programs
  • Support regulatory filings with the 2nd Line of Defense
  • Lead inquiries and provide audit artifacts
  • Maintain awareness of regulatory requirements

Benefits

  • Comprehensive Total Rewards Program including flexible benefits
  • Leadership support for professional development
  • Opportunity to make a lasting impact
  • Dynamic and high-performing team environment
  • World-class training program in financial services
  • Challenging work opportunities
Full Job Description
Job Description

WHAT IS THIS OPPORUNITY?
We are seeking an experienced Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office (T&O SMO) team. The successful candidate will supervise Technology & Operations (1st Line of Defense) adherence to the Enterprise Third Party Risk Management Policy and Standards, lead the implementation of third-party risk management programs, and provide expertise in supplier risk management.

WHAT WILL YOU DO?
  • Lead the T&O exit strategy center of excellence, establishing best practices and frameworks to enable safe and efficient supplier transitions and offboarding
  • Operationalize issues management and operational excellence practices within T&O to proactively identify, escalate, and resolve supplier-related risks and performance gaps
  • Conduct regular T&O portfolio assessments, establish health metrics and dashboards, and provide executive reporting on supplier performance, risk exposure, and strategic opportunities
  • Facilitate cross-functional alignment and coordinate actions across Procurement, Third Party Risk, IT Risk, Architecture, BCM/DR, and T&O business units to ensure holistic supplier management
  • Establish and maintain T&O SRMA Risk Register, implement a structured escalation process, and drive timely resolution of supplier-related risks and performance issues
  • Lead the monitoring and adherence to third-party risk policy and standards requirements within the 1st Line of Defense, identifying gaps and opportunities for improvement
  • Lead communication and training initiatives on supplier management programs and policies across T&O
  • Identify process improvements, implement efficiency measures, and establish KPIs to enhance T&O supplier management effectiveness
  • Participate in the implementation of Third-Party Risk programs, initiatives, and escalations in support of T&O objectives
  • Support regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate
  • Lead/participate in inquiries and provide artifacts for internal and external audits as requested
  • Maintain awareness of outsourcing regulatory requirements and T&O supplier inventory


WHAT WILL YOU NEED TO SUCCEED?

Must Have:
  • 5+ years of experience in technology risk and governance practices
  • 5+ years of experience in the financial services or other regulated industries
  • 5+ years of proven Supplier Management experience
  • Strong business, technology, and financial acumen, plus a mindset for continuous improvement
  • Build and maintain transparent, sustainable partnerships with key stakeholders
  • Think strategically and lead teams effectively with strong interpersonal skills
  • Develop and execute supplier risk management strategies with measurable impact
  • Navigate ambiguity with flexibility and a collaborative, cross-functional approach
  • Take initiative and work independently with minimal supervision
  • Demonstrate client-centric thinking with a commitment to continuous improvement
  • Hold a university degree or equivalent experience in supplier management, risk management, or regulatory compliance


Nice To Have:
  • Risk assessment and quantification methodologies, conflict and issue resolution, and escalation experience
  • Experience with process mapping and analysis techniques, such as swimlane diagrams or value stream mapping
  • Knowledge of change management principles and strategies
  • Formal supplier management certifications or designations
  • Knowledge of technology (software, SaaS, networks, cybersecurity, etc.)
  • Familiarity with cloud-based platforms and tools


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work


#LI-POST

#TECHPJ

Job Skills
Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Exit Strategies, Continuous Improvement, Disaster Recovery (DR), Disaster Recovery Business Continuity, Exit Strategies, Risk Assessments, Risk Management Programs, Risk Management Strategies, Supplier Management, Supplier Risk Management, Third Party Risk Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-14

Application Deadline:

2026-08-11
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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