Scotiabank

Senior Manager, Service Reliability

Scotiabank$100K — $130K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in technology operations, reliability engineering, or service management.
  • Demonstrated success in leading incident and problem management initiatives.
  • Strong grasp of SRE practices and production operations.
  • Proven experience in managing teams, including offshore operations.
  • Background in high-availability environments, ideally within Capital Markets.
  • Exceptional communication skills tailored for executive audiences.
  • Strong influencing abilities across teams without direct authority.

Responsibilities

  • Ensure production stability and reduce incident frequency across GBME.
  • Lead response to incidents, conducting root cause analyses and postmortems.
  • Drive accountability for corrective actions across technology teams.
  • Identify and implement improvements for system resiliency and operational readiness.
  • Translate technical metrics into business impact narratives for senior leadership.

Benefits

  • Commitment to diversity, equity, and inclusion through bias-free practices.
  • Accessible work environment with accommodations for all employees.
  • Opportunities for upskilling via online courses and tuition assistance.
  • Generous rewards program including flexible vacation and benefits from day one.
  • Community engagement opportunities fostering belonging and participation.
Full Job Description
Requisition ID: 262760

The Team

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank's Corporate, Investment Banking and Capital Markets businesses.

The Role

GBME is searching for a Senior Manager, Service Reliability who are eager to boost reliability and stability of capital markets products and analytics platforms.

The successful candidate will have a strong analytical and engineering mindset. You will work closely with Site Reliability Engineers (SRE), application, infrastructure, and operations teams to ensure incidents are resolved quickly, root causes are addressed, and corrective actions are fully implemented.

Is this role right for you? In this role you will:

  • Reliability & Stability: Ensure stability and drive measurable reductions in production incidents and recurring incidents across GBME.
  • Incident Management: Lead incident response, root cause analysis, and postmortems; enforce SLOs and reliability practices.
  • Problem Management Ownership: Drive accountability across technology teams to complete corrective and preventative actions.
  • Resiliency & Continuous Improvement: Proactively identify opportunities to improve resiliency, availability, and operational readiness.
  • Leadership Reporting & KPIs: Translate technical data into business impact and risk narratives for executive audiences.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 10+ years of experience in technology operations, reliability engineering, production support, or service management roles.
  • Demonstrated experience leading problem management and incident reduction initiatives.
  • Strong understanding of SRE concepts, production operations, and service reliability practices.
  • Proven people leadership experience, including managing analysts and offshore teams.
  • Experience operating in high-availability, mission-critical environments (Capital Markets experience strongly preferred).
  • Strong executive communication skills, including the ability to present KPIs, trends, and risk to senior leadership.
  • Ability to influence across multiple teams without direct authority.
  • Experience with ITSM and incident/problem management tooling (e.g., ServiceNow).


Preferred Qualifications

  • Capital Markets or financial services technology experience.
  • Familiarity with regulatory and operational resilience expectations.
  • Experience driving enterprise-wide operational improvement initiatives.
  • Strong analytical and data-driven decision-making skills.
  • Experience working with real-time, high availability and low latency systems


What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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