Salesforce

Senior Manager, Technology Risk and Controls

Salesforce • $172K — $260K *
San Francisco, CA 94112In-Person
Enterprise Technology
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or related field or equivalent work experience
  • 7+ years of experience in IT audit, risk and control, or risk management in a large, global technology organization
  • Expertise in supporting Revenue Cycle systems, especially in ITGCs and automated application controls
  • Strong knowledge of SOX IT control requirements and assessments
  • Familiarity with Internal Controls related to Generative AI and risks of Large Language Models (LLMs)
  • Proven ability to manage audit tasks and remediation efforts
  • Exceptional communication skills to convey complex audit issues to diverse audiences

Responsibilities

  • Ensure execution of annual SOX audit activities for Revenue processes, collaborating with audit partners
  • Serve as a contact point for DET Revenue technology teams on control execution and audit preparation
  • Track and facilitate timely remediation of SOX audit findings and control deficiencies
  • Build collaborative relationships with Internal Audit, Finance, and other cross-functional partners
  • Identify opportunities to optimize and standardize controls for efficiency and improved compliance

Benefits

  • Robust support for work-life balance through various resources
  • Opportunities for career growth and professional development
  • Access to innovative AI tools to enhance job performance
  • Inclusive team culture that encourages diverse perspectives
  • Programs dedicated to employee wellness and mental health
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

Job Title: Sr. Manager, Technology Risk and Controls (Revenue)

About the Role

Salesforce is seeking a Sr. Manager, Technology Risk and Controls to join the Digital Enterprise Technology (DET) team. This individual contributor role will operate as a crucial part of the second line of defense within our Governance pillar, dedicated to managing and maturing our SOX IT control environment. The Senior Manager will be responsible for ensuring the ongoing execution, effectiveness, and readiness of DET's SOX IT controls. You will serve as the primary liaison between internal control owners, our external audit partners, and internal audit teams, translating complex audit requirements including those emerging from AI and Machine Learning (ML) implementations into clear, executable compliance activities to ensure timely completion of SOX activities.

Your Impact - Responsibilities
  • Play a critical role in ensuring the execution of annual SOX audit activities for Revenue processes, working closely with internal and external audit partners for SOX IT controls within DET to ensure requested support and follow up questions are addressed timely. This includes assessing the impact of AI/ML models on financial reporting and working with audit partners to ensure that automated decision-making within the Revenue cycle is transparent, traceable, and compliant
  • Act as a central point of contact for DET Revenue technology teams, ensuring stakeholders are clear on their responsibilities as it pertains to control execution, audit walkthrough preparation, and required audit evidence.
  • Partner with DET Revenue control owners to track, manage, and facilitate the timely remediation of any SOX audit findings or control deficiencies. Proactively identify risks associated with algorithmic bias, data integrity in AI training sets, and model drift that could impact financial accuracy.
  • Build and maintain strong, collaborative relationships with cross-functional partners (e.g., Internal Audit, Finance, Security, and DET Revenue technology teams to ensure alignment on system scoping and controls approach within DET.
  • Identify opportunities for control optimization and standardization across the DET control landscape to enhance efficiency, reduce manual effort, and improve the overall control posture.

Minimum Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field, or comparable professional work experience
  • 7+ years of experience in IT audit, risk and control, risk management, or a related field, preferably within a large, global technology organization.
  • Deep subject matter expertise in supporting Revenue Cycle (Quote-to-Cash) systems, including the specific ITGCs and automated application controls inherent in complex financial systems.
  • Strong expertise with SOX IT control requirements and assessments, either in an external audit capacity or in an internal second line function.
  • Direct experience or deep theoretical knowledge of Internal Controls Related to Generative AI, including the risks associated with Large Language Models (LLMs) and automated workflows
  • Proven ability to manage audit execution tasks, walkthrough facilitation, control testing support, and deficiency remediation.
  • Exceptional communication skills, with the ability to clearly articulate complex audit and compliance issues to both technical and non-technical audiences.
  • Demonstrated ability to work effectively as an individual contributor, managing multiple projects and deadlines autonomously.
  • Experience partnering directly with external and internal audit teams.

Preferred Qualifications
  • Relevant certifications such as CISA, CISSP, or CRISC are preferred. Additional certifications or coursework in AI Risk Management or AI Ethics is highly desirable..
  • Previous experience assessing or implementing IT controls around Salesforce products is a plus.
  • Familiarity with GRC tools and platforms (e.g., ServiceNow GRC, AuditBoard).
    *LI-Y


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

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Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

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Career Growth and Opportunities

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Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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