Salesforce

Senior Manager, Technology Risk and Controls

Salesforce • $172K — $260K *
Dallas, TX 75217In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or related field, or equivalent experience
  • 7+ years in IT audit, risk management, or related roles, ideally in a global tech company
  • In-depth knowledge of Revenue Cycle (Quote-to-Cash) systems and their ITGCs
  • Expertise in SOX IT control requirements from external or internal audit perspectives
  • Experience or strong theoretical understanding of Internal Controls related to Generative AI and related risks
  • Proven experience in managing audit execution processes and deficiency remediation
  • Excellent communication skills for explaining complex issues to varied audiences

Responsibilities

  • Ensure successful execution of annual SOX audit activities for Revenue processes
  • Serve as the main contact for DET Revenue technology teams regarding control execution and audit preparation
  • Collaborate with control owners to manage and resolve SOX audit findings
  • Build relationships with Internal Audit, Finance, Security, and DET teams for alignment on controls
  • Identify opportunities for optimizing controls and improving efficiency across the DET landscape

Benefits

  • Collaborative work environment across cross-functional teams
  • Opportunities for professional growth in a leading technology organization
  • Engagement in innovative projects including AI and machine learning compliance efforts
  • Support for continuous learning and development initiatives
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

Job Title: Sr. Manager, Technology Risk and Controls (Revenue)

About the Role

Salesforce is seeking a Sr. Manager, Technology Risk and Controls to join the Digital Enterprise Technology (DET) team. This individual contributor role will operate as a crucial part of the second line of defense within our Governance pillar, dedicated to managing and maturing our SOX IT control environment. The Senior Manager will be responsible for ensuring the ongoing execution, effectiveness, and readiness of DET's SOX IT controls. You will serve as the primary liaison between internal control owners, our external audit partners, and internal audit teams, translating complex audit requirements including those emerging from AI and Machine Learning (ML) implementations into clear, executable compliance activities to ensure timely completion of SOX activities.

Your Impact - Responsibilities
  • Play a critical role in ensuring the execution of annual SOX audit activities for Revenue processes, working closely with internal and external audit partners for SOX IT controls within DET to ensure requested support and follow up questions are addressed timely. This includes assessing the impact of AI/ML models on financial reporting and working with audit partners to ensure that automated decision-making within the Revenue cycle is transparent, traceable, and compliant
  • Act as a central point of contact for DET Revenue technology teams, ensuring stakeholders are clear on their responsibilities as it pertains to control execution, audit walkthrough preparation, and required audit evidence.
  • Partner with DET Revenue control owners to track, manage, and facilitate the timely remediation of any SOX audit findings or control deficiencies. Proactively identify risks associated with algorithmic bias, data integrity in AI training sets, and model drift that could impact financial accuracy.
  • Build and maintain strong, collaborative relationships with cross-functional partners (e.g., Internal Audit, Finance, Security, and DET Revenue technology teams to ensure alignment on system scoping and controls approach within DET.
  • Identify opportunities for control optimization and standardization across the DET control landscape to enhance efficiency, reduce manual effort, and improve the overall control posture.

Minimum Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field, or comparable professional work experience
  • 7+ years of experience in IT audit, risk and control, risk management, or a related field, preferably within a large, global technology organization.
  • Deep subject matter expertise in supporting Revenue Cycle (Quote-to-Cash) systems, including the specific ITGCs and automated application controls inherent in complex financial systems.
  • Strong expertise with SOX IT control requirements and assessments, either in an external audit capacity or in an internal second line function.
  • Direct experience or deep theoretical knowledge of Internal Controls Related to Generative AI, including the risks associated with Large Language Models (LLMs) and automated workflows
  • Proven ability to manage audit execution tasks, walkthrough facilitation, control testing support, and deficiency remediation.
  • Exceptional communication skills, with the ability to clearly articulate complex audit and compliance issues to both technical and non-technical audiences.
  • Demonstrated ability to work effectively as an individual contributor, managing multiple projects and deadlines autonomously.
  • Experience partnering directly with external and internal audit teams.

Preferred Qualifications
  • Relevant certifications such as CISA, CISSP, or CRISC are preferred. Additional certifications or coursework in AI Risk Management or AI Ethics is highly desirable..
  • Previous experience assessing or implementing IT controls around Salesforce products is a plus.
  • Familiarity with GRC tools and platforms (e.g., ServiceNow GRC, AuditBoard).
    *LI-Y

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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