Royal Bank of Canada

Senior Manager, Technology Business Management

Royal Bank of Canada$100K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in technology business management or a related field
  • Effective collaborator and strong influencer
  • Excellent facilitation, presentation, and written communication skills
  • Attention to detail with a focus on quality
  • Proficiency in Microsoft Excel and PowerPoint
  • Strong understanding of NIE and charge-out methodologies at RBC
  • Ability to simplify complex concepts for diverse users

Responsibilities

  • Lead monthly stakeholder meetings to discuss Apptio progress and gather requirements
  • Develop and deliver monthly reports that support senior management discussions
  • Communicate roadmaps and solicit stakeholder feedback effectively
  • Gather, document, and obtain approvals for new reporting requirements
  • Produce and maintain the monthly bill-of-IT
  • Identify reporting needs and develop new reports and automation opportunities
  • Provide analytical support for Apptio BAU activities

Benefits

  • Comprehensive Total Rewards Program, including bonuses and flexible benefits
  • Strong support for professional development and coaching from leaders
  • Opportunities to have a meaningful impact
  • Dynamic and collaborative work environment
  • World-class training programs in financial services
  • Flexible work/life balance options
  • Challenging and engaging work opportunities
Full Job Description
Job Description

What is the opportunity?

The Senior Manager, Technology Business Management will be a member of the Technology Business Management team within the Strategy & Performance Management tower, Within the Tech Infrastructure Team. This role is responsible for generating the monthly bill-of-IT and developing analytical solutions that support critical decision-making across RBC. The Senior Manager will collaborate with stakeholders in S&PM and other towers to assess, research, and gather requirements for enhancing the reporting stack and creating new reports. Additionally, they will identify opportunities to automate volume feeds and recommend the decommissioning of redundant or obsolete portals

What will you do?
  • Lead Monthly Stakeholder Engagement- Host meetings to share Apptio progress, review requirements, and align stakeholders on TI initiatives.
  • Develop Reporting & Analytics- Build monthly reports and insights to support BAS, Finance, and Service Owner discussions, driving impact analysis for RBC lines of business.
  • Support Roadmap Strategy & Communication-Assist the Director in roadmap development and communicate strategic updates to stakeholders, incorporating feedback.
  • Stakeholder Requirement Management- Gather, document, and secure sign-offs on new requirements to ensure alignment with business needs.
  • Executive Reporting & Chargeback Oversight- Deliver monthly reports to senior executives on chargeback allocations to LoBs and Apptio implementation progress.
  • Cost Transparency Collaboration- Partner with Service Owners to clarify direct and indirect costs, enhancing financial visibility.
  • Productivity Program Leadership- Create and maintain TI's Wall of Numbers for the Productivity & Efficiency program, tracking key metrics.
  • Operational Excellence & Innovation- Produce the monthly bill-of-IT, develop new reports, identify technology/process gaps, and drive automation opportunities to improve efficiency
  • Reporting- Build excel or SQL models to drive analysis and communicates results to senior management
  • Relationship Management- Facilitate ongoing communication and relationship-building with key stakeholders, collaborating closely with TI teams to drive continuous improvements in service offerings.


What do you need to succeed?
Must have:

  • Bachelor's degree or diploma in business management, computer science, or a related field, with a minimum of 5+ years of relevant professional experience.
  • Collaborative Leadership: Demonstrates active listening, constructive challenge, and strong influencing/negotiation skills to drive alignment.
  • Communication Excellence: Possesses advanced facilitation, presentation, and written communication skills.
  • Relationship Builder: Excels at fostering partnerships and driving outcomes through influence, even without formal authority.
  • Precision and Quality Focus: Maintains meticulous attention to detail and upholds high-quality standards.
  • Technical Proficiency: Expertise in Microsoft PowerPoint and Excel for data analysis and presentation.
  • Agile Adaptability: Thrives in fast-paced environments with competing priorities.
  • Complex Problem Simplification: Ability to distill intricate concepts into clear, actionable insights for diverse audience

Nice to have:
  • ITIL certifcation
  • Proficiency in data management, including prvious experience with ETL tools
  • Previous banking experience


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work


#TECHPJ

#LI-POST

Job Skills
Analytical Thinking, Business Appraisals, Business Management, Business Process Design, Business Process Modeling, Configuration Management (CM), Financial Data, Financial Plan, Implementation, Requirements Analysis, Technology Business Management, Workflow Analysis

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-06

Application Deadline:

2026-08-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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