Royal Bank of Canada

Senior Manager, Supplier Relationship Management

Royal Bank of Canada • $110K — $130K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years leading Supplier, Vendor, and Client relationships in dynamic environments
  • Experience in transportation/parcel services and supply chain environments including logistics, customs compliance, and industry regulations
  • Sharp analytical mindset to synthesize complex information
  • Excellent written and verbal communication skills
  • Demonstrated ability to manage competing priorities and maintain strategic focus
  • Strategic agility to know when to accelerate or pivot
  • Proactive and adaptable problem-solver with a focus on growth

Responsibilities

  • Define and execute a Supplier relationship strategy for competitive advantage
  • Lead tactical service delivery across third-party providers
  • Transform raw performance data into actionable business insights
  • Design Supplier scorecards for real-time visibility into performance
  • Build proactive risk controls to prevent operational issues
  • Lead Supplier risk governance activities
  • Cultivate Supplier relationships throughout their lifecycle

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Support for personal development from leadership
  • Opportunity to make a significant impact
  • Dynamic, collaborative, and high-performing work environment
  • World-class training program
  • Flexible work/life balance options
  • Challenging work opportunities
  • Pathway to greater responsibilities
Full Job Description
Job Description

What is the opportunity?

Join our Enterprise Supplier Management and Procurement Operations services team as a Senior Manager where you'll shape the future of how we work with our most critical business partners. This is a highly influential role where you'll drive operational excellence, unlock significant value, and build strategic partnerships that directly impact how our enterprise functions. You'll own a dynamic portfolio of Supplier relationships, from transportation logistics to office place consumables - giving you breadth, autonomy, and influence over enterprise-wide outcomes.

If you thrive on solving complex problems, building trusted relationships, and turning data into competitive advantage, this role offers the perfect blend of strategic thinking and tangible impact.

What will you do?

Shape Strategy and Drive Results
  • Define and execute a Supplier relationship strategy that aligns with enterprise priorities and creates measurable competitive advantage
  • Lead the tactical delivery of services across a portfolio of third-party providers, with flexibility to expand and evolve based on organizational needs
  • Transform raw performance data into compelling business insights that influence leadership decisions and drive continuous improvement


Supplier Performance & Risk Management
  • Design and oversee Supplier scorecards and dashboards that provide real-time visibility into program health and performance
  • Build proactive risk controls that anticipate and prevent problems before they impact operations
  • Lead Supplier risk governance activities aligned with enterprise policies and procedures
  • Guide Suppliers through their entire lifecycle from strategic onboarding to performance optimization to thoughtful transitions acting as their trusted partner and accountability champion


Value & Spend Optimization
  • Identify and capture cost optimization opportunities across the Supplier portfolio
  • Negotiate commercially favorable terms while maintaining strong Supplier partnerships and value
  • Demonstrate clear ROI on Supplier initiatives and program investments


Stakeholder Partnership & Influence
  • Build collaborative relationships with business partners across the enterprise, becoming their trusted advisor and go-to expert
  • Translate complex Supplier performance data into clear, actionable solutions that enhance service delivery
  • Champion program success by aligning stakeholders around shared enterprise priorities


What do you need to succeed?

Must have:
  • 7+ years leading Supplier, Vendor, and Client relationships in dynamic environments
  • Experience in transportation/parcel services and supply chain environments including logistics, customs compliance, and industry regulations
  • Sharp analytical mindset with the ability to synthesize complex information and make sound decisions under ambiguity
  • Excellent communication skills (written and verbal) that help you influence across organizational levels
  • Demonstrated ability to juggle competing priorities without losing sight of detail or strategic focus
  • Strategic agility with the ability to determine when to accelerate progress, exercise patience, or pivot direction
  • Proactive, adaptable approach to problem-solving with a genuine appetite for learning and growth


Nice-to-have:
  • Prior experience leading and developing teams
  • Background in contract negotiation and commercial law
  • Consumer packaged goods industry experience
  • Relevant credentials (University degree, professional certification - CSCP, CLTD, CTSC, CCLP, SCMP) or equivalent hands-on expertise


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities


#LI-POST

Job Skills
Banking Operations, Business Partner Relations, Client Relationship Management, Communication, Courier Delivery, Data Analysis, Data Analytics, Design Thinking, Interpersonal Relationship Management, Operations Management, Package Delivery, Risk Management, Shipping, Strategy Development, Supplier Management, Supplier Negotiations, Supplier Partnerships, Supplier Relationship Management, Supplier Strategy, Supply Chain Operations, Teamwork, Transportation And Logistics, Waterfall Model

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-25

Application Deadline:

2026-10-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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