Aramark

Senior Manager, Service Excellence

Aramark$95K — $115K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred.
  • 3-5+ years of leadership experience in food service, hospitality, or related industries.
  • 3-5 years leading operational improvement initiatives.
  • Experience using operational and financial metrics to drive results.
  • Strong analytical, communication, and collaboration skills.
  • Proficient with Microsoft Office; Salesforce experience preferred.

Responsibilities

  • Support operational consistency and standardization across assigned markets.
  • Translate regional priorities into actionable service improvement plans.
  • Partner with leaders to identify operational challenges and implement solutions.
  • Monitor key operational metrics to drive customer satisfaction and productivity.
  • Drive adoption of company systems and service excellence practices.
  • Analyze data to identify performance improvement opportunities.
  • Support continuous improvement initiatives for sustainable results.

Benefits

  • Remote position with travel requirements up to 80%.
  • Opportunities to influence and lead operational changes across multiple regions.
  • Engage with various functions, such as HR and Finance, for a well-rounded experience.
Full Job Description
Job Description

We are seeking an experienced, field-oriented Senior Manager, Service Excellence to support operational performance across an assigned region by driving execution, improving consistency, and accelerating business results.

Reporting to the Director of OpX, this leader serves as a key operational partner to Market Center, District, and regional leadership teams. The Senior Manager, Service Excellence will help translate business priorities into disciplined execution by supporting operational standards, driving continuous improvement initiatives, and strengthening accountability across the region.

This role supports customer satisfaction, service execution, client retention, safety, employee engagement, operational efficiency, fleet readiness, productivity improvement, and margin enhancement. The successful candidate will bring strong business judgment, operational discipline, analytical capability, and the ability to influence leaders at multiple levels of the organization.

This is a highly visible, field-facing role requiring the ability to balance strategic priorities with practical execution. The Senior Manager, Service Excellence will identify performance opportunities, support operational improvements, reinforce best practices, and foster a culture focused on safety, accountability, service excellence, and continuous improvement.

This is a remote position with up to 80% travel.

Location Requirement: Candidates must reside within the assigned region. Preferred locations include the following major metropolitan areas:
  • Chicago
  • Detroit
  • Indianapolis
  • Milwaukee
  • Minneapolis
  • St. Louis


Job Responsibilities

Service Excellence & Operational Execution
  • Support operational consistency, standardization, and continuous improvement across assigned markets.
  • Translate regional priorities into actionable plans that improve service execution, productivity, safety, client satisfaction, and financial performance.
  • Partner with Market Center and District leaders to identify operational challenges and implement practical solutions.
  • Establish and reinforce operational routines, performance review processes, and accountability mechanisms.
  • Monitor key operational metrics and support action planning to improve customer satisfaction, service delivery, productivity, revenue, EBIT, and margin.
  • Drive adoption of company systems, processes, and service excellence best practices.
  • Champion initiatives that improve service quality, customer experience, employee engagement, and operational performance.

Business Performance & Continuous Improvement
  • Analyze operational and financial data to identify opportunities for performance improvement.
  • Monitor key performance indicators, including revenue, margin, labor utilization, route efficiency, inventory performance, customer retention, safety, and service standards.
  • Educate leaders on operational drivers impacting productivity, profitability, and customer experience.
  • Facilitate development and execution of measurable improvement plans.
  • Support implementation of continuous improvement initiatives that drive sustainable operational results.
  • Assist with operational assessments, business reviews, and performance improvement efforts.

Growth & Client Partnership
  • Partner with Sales and Operations teams to support client retention and organic growth initiatives.
  • Help strengthen customer relationships through consistent service execution and operational excellence.
  • Support implementation of strategic service initiatives and business improvement opportunities.
  • Identify opportunities to enhance customer experience and drive long-term client value.
  • Ensure service execution supports client loyalty, retention, and sustainable business growth.

Leadership & Talent Development
  • Model leadership behaviors that promote safety, inclusion, accountability, and service excellence.
  • Develop strong partnerships with operational leaders across the region.
  • Coach and support Market Center and District leaders in improving operational execution and leadership effectiveness.
  • Support change management efforts associated with new initiatives, acquisitions, systems implementations, and organizational priorities.
  • Reinforce employee engagement, talent development, and leadership capability-building initiatives.

Cross-Functional Partnership
  • Partner closely with Human Resources, Finance, Sales, Marketing, Supply Chain, Fleet, Safety, and Compliance teams.
  • Support collaboration across functional areas to improve decision-making and execution.
  • Help remove operational barriers and facilitate implementation of business initiatives.
  • Serve as a trusted operational advisor and resource for leaders throughout the region.

Fleet, Safety & Operational Readiness
  • Support fleet management initiatives related to vehicle utilization, maintenance compliance, safety performance, and operational readiness.
  • Reinforce company safety standards, compliance requirements, and risk mitigation practices.
  • Ensure adoption of operational systems, tools, and standard operating procedures.
  • Support leaders in maintaining safe, compliant, and productive work environments.


Qualifications

  • Bachelor's degree preferred.
  • Minimum of 3-5+ years of leadership experience in Food Service, Hospitality, Facilities Management, Direct Store Delivery, Retail, Route Operations, Warehouse Operations, Service Operations, Equipment Maintenance, or related industries.
  • 3-5 years of experience leading operational improvement initiatives and business performance efforts.
  • Demonstrated experience using operational and financial metrics to drive results.
  • Strong understanding of productivity, labor management, customer service, safety, and operational performance metrics.
  • Proven ability to influence leaders and drive execution across multiple locations and functions.
  • Strong analytical, communication, and collaboration skills.
  • Experience leading change and supporting business transformation initiatives.
  • Proficiency with Microsoft Office; Salesforce experience preferred.
  • Strong commitment to safety, service excellence, employee engagement, customer satisfaction, and continuous improvement.
  • Ability to travel extensively within assigned regions.
  • Valid driver's license required.


Leadership Characteristics

The ideal candidate is:
  • Service-Focused - Passionate about delivering exceptional customer and client experiences.
  • Operationally Disciplined - Understands that service excellence depends on consistent execution.
  • Results-Oriented - Focused on measurable outcomes and continuous improvement.
  • Influential - Builds alignment and accountability without relying solely on formal authority.
  • Financially Aware - Understands how operational execution impacts productivity, margin, profitability, and client retention.
  • People-Focused - Develops leaders and promotes an engaging, high-performance culture.
  • Change-Ready - Supports transformation, integration, and continuous improvement initiatives.
  • Collaborative - Builds strong partnerships across Operations, HR, Finance, Supply Chain, Sales, Fleet, Safety, and Compliance.
  • Practical Problem Solver - Diagnoses issues quickly and implements sustainable solutions.


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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