Your CharterAs Senior Manager, Robot Services, you will build and lead the Maintenance and Repair organization responsible for diagnosing, repairing, validating, and returning robots to service. You will establish the systems, workflows, and team required to support a growing fleet while serving as a critical feedback loop between Fleet Operations, Engineering, Manufacturing, and Quality. Your work will directly impact robot reliability, fleet uptime, and the long-term scalability of 1X's service operations.
Key Outcomes- Build and scale a high-performing Robot Services organization capable of supporting fleet growth from prototype volumes to production-scale operations.
- Establish repair, refurbishment, and return-to-service processes that improve fleet uptime, repair turnaround time, and operational efficiency.
- Develop structured failure analysis and root cause investigation processes that drive measurable improvements in robot reliability.
- Hire, develop, and lead a team of technicians and engineers while creating clear organizational structure, ownership, and career progression.
- Partner with Engineering, Manufacturing, Quality, and Reliability teams to translate service learnings into product and process improvements.
Key Competencies- Proven leader capable of building technical teams and operational functions from the ground up.
- Deep understanding of electromechanical systems, diagnostics, troubleshooting, and repair methodologies.
- Strong operational mindset with the ability to create scalable processes, metrics, and workflows.
- Hands-on technical capability and willingness to engage directly with complex system failures when needed.
- Exceptional cross-functional collaboration skills with the ability to influence engineering and operational decisions through data and technical insight.
Minimum Requirements- Bachelor's degree in Engineering or another technical discipline.
- 8+ years of experience leading maintenance, repair, service engineering, sustaining engineering, or related technical operations functions.
- Experience managing both technicians and engineers within a manufacturing, robotics, automotive, aerospace, or similarly complex hardware environment.
- Demonstrated success building and improving operational processes, repair workflows, or maintenance organizations.
- Strong root cause analysis, troubleshooting, and technical problem-solving capabilities.
Preferred Skills- Experience supporting robotics, autonomous systems, electric vehicles, aviation, or other complex electromechanical products.
- Experience scaling maintenance, repair, depot, or refurbishment operations in a high-growth environment.
- Familiarity with reliability engineering, failure analysis methodologies, and serviceability principles.
- Experience implementing repair tracking systems, service data infrastructure, or operational performance metrics.
- Experience operating within safety-critical or highly regulated environments requiring traceability and process discipline.
What does a successful 1X Team Member look likeTeam members at 1X who thrive here are builders. They move fast, own their work completely, and treat time like it's the one thing you can't get back - because it is. They say what they mean, finish what they start, and hold themselves to a standard before anyone has to ask. We push each other to be better, and we do it with honesty and respect.
Compensation Range$180,000 - $240,000
Benefits- Comprehensive medical, dental, and vision coverage
- Generous paid time off, company holidays, and parental leave
- 401(k) plan with company match (100% on the first 3% of contributions, 50% on the next 2%)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options
- Commuter benefits (transit and parking)
- Short-term and long-term disability, and life insurance
- Employee Assistance Program (EAP) for mental health, financial, and personal support
- Onsite snacks and catered lunches
