American Express

Senior Manager - Risk Management

American Express$100K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of three years' experience in operational risk management or governance roles.
  • Bachelor's degree in Finance, Business, Risk Management, or related field; advanced degrees and certifications preferred.
  • Understanding of processes that align with policies and regulatory frameworks.
  • Highly motivated with strong relationship skills for compliance and control influence.
  • Knowledge of GMS acquiring processes and third-party acquisition partners.
  • Proficient analytical and problem-solving abilities to evaluate risk scenarios.
  • Strong project management and communication skills.

Responsibilities

  • Drive remediation efforts and monitor corrective action plans.
  • Perform quality assurance on operational risk documentation.
  • Engage with stakeholders to facilitate issue management and resolution.
  • Review dashboards and report on issue status to senior management.
  • Leverage collaboration skills to influence partners without direct authority.
  • Analyze trends to identify systemic risks across acquisition processes.
  • Advocate for the program by identifying impacts and proposing solutions.

Benefits

  • Collaboration with multiple business units and geographies.
  • Opportunities for professional development and potential pathways to advanced roles.
  • Engagement with senior management and governance committees.
  • Impact on the organization’s governance and compliance oversight.
  • Access to a diverse workplace with a focus on influence and relationship management.
Full Job Description
Job Description

Description

Global Strategy and Operations (GSOP) is looking for a Manager Program Self-Testing (PST) focused on ensuring program governance and compliance oversight is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies

Responsibilities

  • Drive remediation, craft Corrective Action Plans and monitor progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability, collaborating with Control Management (CM) and Risk Management teams as necessary
  • Perform quality assurance on documentation of Issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address root causes
  • Engage with key stakeholders, including business partners, control management and Compliance colleagues, to facilitate effective issue management and resolution
  • Review and advise on detailed dashboards and reporting on Issue/ORE status, trends, and outcomes to senior management and governance committees.
  • Leverage strong collaboration and negotiation skills necessary to balance internal and external partner needs, and successfully influence without direct authority
  • Analyze trends in Issues / ORE to identify potential systemic risks or control weaknesses across TPP acquisition processes
  • Strong advocate for the program, having the ability to identify impacts and propose solutions with a controls mind-set and customer focus


Qualifications

  • Minimum of three years' experience in operational risk management or a governance role, such as Control Management, Risk, Audit, ICT, or Regulatory Review. Must have a strong understanding of critical activities within the operational risk management lifecycle.
  • Bachelor's degree in Finance, Business, Risk Management, or a related field is essential. Advanced degrees, such as an MBA or MSc, or relevant certifications are considered advantageous.
  • Experience with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Highly motivated, results-oriented individual with strong relationship skills to work across the business to influence and drive an effective compliance and control environment for our third-party acquisition programs
  • Knowledge of GMS acquiring processes, procedures and platforms, preferably with third party acquisition partners
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  • Strong project management, communication, and interpersonal skills
  • Experience in at least two of the following:
    • Scoping, prioritizing, and support remediation of operational issues
    • Investigating and conducting root cause analysis to address repeated operational risk issue types
    • Performing quality assurance on documentation of operational risk issues and events
    • Overseeing remediation process for operational risk issues and events
    • Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
    • Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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