American Express

Senior Manager-Risk Management

American Express$120K — $150K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years' experience in product management, data analytics, strategy, or new product implementation.
  • Fluency with data processing languages and tools like SQL, SAS, Hive.
  • Proficient analytical and problem-solving skills, with the ability to analyze data and identify trends.
  • Experience leveraging industry insights into designing new products and fraud capabilities.
  • Strong project management, communication, and interpersonal skills.
  • Bachelor's degree in Business, Economics, Sciences, Mathematics, or Engineering preferred.
  • Ability to interpret MIS reports to identify fraud risk management opportunities.

Responsibilities

  • Design global fraud servicing strategies covering authentication methods and resolution.
  • Create digital journeys for customers across the end-to-end fraud life cycle.
  • Utilize GenAI and other solutions to design responses to social engineering patterns.
  • Define business requirements for authorization and servicing platform modernization.
  • Analyze structured and unstructured data using statistical and business intelligence techniques.
  • Implement policy changes and manage governance approval processes.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company match on retirement savings plan
  • Free financial coaching and support
  • Comprehensive medical, dental, and vision insurance
  • Flexible working model with hybrid options
  • 20+ weeks paid parental leave for all parents
  • Access to global on-site wellness centers
  • Free and confidential counseling support
  • Career development and training opportunities
Full Job Description
Job Description

Senior Manager- Risk Management

This exciting and critical position will be responsible for designing key fraud risk servicing strategies, mitigating fraud losses and ensure seamless customer experience. The role works very closely with global Fraud Risk colleagues within Credit and Fraud risk team and global servicing team. This role will also interact with enterprise partners including GMNS, GCS, USCS, Enterprise Technology Services, GCO, LOBCO & Global Services.

Responsibilities

Responsibilities include:
  • Designing global fraud servicing strategies covering authentication methods (passkeys, voice biometrics etc.) and resolution in combating fraud
  • Design digital journeys for customers across end-to-end fraud life cycle and partner with product teams across the enterprise for delivery.
  • Bring external perspective and leverage GenAI, other agentic solutions to ideate and design solutions to counter social engineering patterns and protect our customers.
  • Defining business requirements for of authorization and servicing platform modernization (AMP).
  • Analyze structured and unstructured data and translate data using statistical, financial machine learning, or business intelligence techniques.
  • Implement aligned policy changes, including governance approval, change management and control design.


Qualifications

Required Qualifications
  • 3+ Years' experience in product management, data analytics, strategy, or new product implementation.
  • Fluency with data processing languages and tools such as SQL, SAS, Hive.
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and drive business results.
  • Ability to leverage industry trends and insights into designing new products, customer features & fraud capabilities
  • Strong project management, communication, and interpersonal skills
  • Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
  • Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
  • Ability to build strong relationships across all levels and across organizations.
  • Strong ability to influence others and work effectively in a matrix environment.


Preferred Qualifications:
  • Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
  • Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
  • Ability to build strong relationships across all levels and across organizations.
  • Strong ability to influence others and work effectively in a matrix environment.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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