Skechers USA, Inc

Senior Manager, Retail Operations

Skechers USA, Inc • $145K — $170K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of leadership experience in multi-unit retail operations
  • Strong operational background in high-volume athletic footwear or specialty retail
  • Exceptional analytical skills with experience in retail KPIs and financial reporting
  • Advanced proficiency in Excel and retail reporting tools
  • Proven ability to manage large, geographically dispersed teams
  • Bachelor’s degree in Business Administration, Operations Management, Finance, or related field; MBA preferred

Responsibilities

  • Lead communication and accountability processes across 750+ stores
  • Analyze sales and operational data to identify inefficiencies and develop solutions
  • Manage operational and labor budgets, optimizing scheduling and productivity
  • Establish scalable operating standards for store execution
  • Implement retail technology initiatives and measure their impact

Benefits

  • Opportunity to influence a large-scale retail network
  • Engagement in innovative retail technology and operational initiatives
  • Dynamic work environment with a focus on performance improvement
  • Travel opportunities for store visits and market reviews
  • Collaboration with cross-functional teams to drive operational excellence
Full Job Description
ABOUT THE ROLE:
The Senior Manager of Retail Operations & Performance is a strategic manager responsible for the operational scalability, profitability, compliance, and performance of a 750+ store network.

Serving as the central link between Corporate Headquarters and the field, this leader will lead the Corporate Retail Operations team in supporting field leaders and stores, establish clear operating expectations, drive disciplined execution, and hold field leadership accountable for revenue, labor, profitability, and compliance objectives

The role combines deep retail operations expertise with strong analytical and financial acumen. The Sr. Manager will identify operational opportunities, business risks, and performance gaps; determine root causes; and develop solutions that drive measurable results. Success requires the ability to translate data and strategy into consistent field execution across a complex, high-volume footwear business.

WHAT YOU'LL DO:

  • Field Governance, Communication & Performance: Lead a structured communication and accountability process that aligns 750+ stores with company priorities. Establish performance benchmarks, monitor results, identify gaps, and hold field leaders accountable for measurable improvement in sales, labor, profitability, and operational execution.
  • Performance Analytics & Business Strategy: Analyze sales, traffic, conversion, SOT, labor, inventory, expenses, and profitability across stores, districts, and regions. Identify operational inefficiencies, business risks, and root causes, then develop clear solutions and actions that deliver measurable results.

  • Labor & Expense Management: Own operational and labor budgets and develop data-driven scheduling and productivity strategies. Evaluate labor deployment against traffic, conversion, customer experience, sales, and store-level profitability.

  • Operational Excellence & Execution: Establish clear, scalable operating standards across customer service, stockrooms, transfers, markdowns, cash controls, audits, and general store execution. Simplify processes, eliminate inefficiencies, and reduce unnecessary store workload.

  • Innovation, Technology & Business Impact: Lead the field implementation of retail technology and operational initiatives, including RFID, workforce analytics, BOPIS, and Ship-from-Store. Establish objectives, KPIs, baselines, and success criteria for pilots and new programs. Measure operational and financial impact, ensuring initiatives improve productivity, inventory accuracy, customer experience, and profitability, while providing data-driven recommendations to scale, refine, or discontinue programs.



WHAT YOU'LL BRING:

  • Strong operational experience in high-volume athletic footwear, apparel, sporting goods, or another complex specialty retail environment.
  • Exceptional analytical and problem-solving capabilities, with demonstrated experience using retail KPIs, financial reporting, dashboards, and large data sets to identify risks and drive measurable improvement.
  • Advanced understanding of enterprise and store-level P&L management, labor productivity, inventory performance, operating expenses, and return on investment.
  • Advanced Excel proficiency and experience with business intelligence, workforce management, inventory, and retail reporting tools.
  • Proven ability to manage large, geographically dispersed field organizations, establish accountability, influence cross-functional partners, and translate strategy into consistent execution. Demonstrated success in leading cross-functional teams by setting clear expectations, driving accountability, removing barriers, and delivering operational excellence in a fast-paced, growth-oriented environment.
  • Ability to travel approximately 30 – 45% for store visits, market reviews, and field execution.

REQUIREMENTS:

  • 5+ years of progressive leadership in multi-unit retail operations, with experience supporting a large, multi-region store network.
  • Bachelor’s degree in Business Administration, Operations Management, Finance, Analytics, or a related field preferred; MBA a plus.

The pay range for this role is $145,000-$170,000/yr USD.


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About Skechers USA, Inc

SKECHERS USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. SKECHERS' success stems from its employees, high-quality, varied product offering, diversified domestic and international distribution channels, and targeted multi-channel marketing.

Skechers USA, Inc Careers

Join the vibrant team at Skechers USA, Inc, a global leader in lifestyle and performance footwear, where your career journey is as dynamic as the styles we create. As part of our diverse team, you'll engage in an environment that fosters innovation, leadership, and professional growth. Work You’ll Do At Skechers, we are committed to making every step a journey of growth. Dive into a range of job opportunities that span across various departments—from marketing to sales, and product development to finance. Each position offers a chance to enhance your skills and advance your career in a global company known for its commitment to innovation and quality. Join Skechers’ market-leading team to help redefine comfort and style in footwear across the world. Our team at Skechers is at the forefront of design and technology, constantly pushing the boundaries to deliver the best in footwear. Transform Your Career Lead with confidence and creativity. Skechers empowers you to take your career to new heights with leadership opportunities that encourage you to innovate and lead projects that transform the industry. Our culture is all about embracing change and making an impact. Work alongside a global team of professionals who are as passionate about footwear as they are about making a difference. At Skechers, you’ll collaborate with talented individuals who bring diverse perspectives and skills to every project. Innovative Work Environment Step into a role within Skechers and join a team where innovation meets action. Our employees are equipped with the tools and freedom to deliver groundbreaking solutions on a global scale, enhancing our company's reputation as a leader in the footwear industry. Be Part of a Great Team Experience the benefits of working in a supportive and inclusive culture. Skechers values diversity and is dedicated to providing a workplace where everyone can thrive. Our team is our family, and we support each other’s professional and personal growth through comprehensive training and development programs. Future-Proof Your Career With Skechers, your future is bright. Our commitment to your career is shown through unmatched training, diverse employment opportunities, and a clear path to advancement. Whether you’re seeking a full-time position, an internship, or leadership roles, Skechers provides the resources to achieve your career aspirations. Explore Job Opportunities Discover the wide array of employment options at Skechers, from in-store retail positions to corporate roles that shape the future of our company. Each role offers a unique opportunity to contribute to our success while advancing your own professional skills. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Skechers today and transform your passion for footwear into a rewarding career. SEARCH SKECHERS JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Skechers USA, Inc.
Learn more about Skechers USA, Inc
Size
6,200 employees
Market Cap
$6.6 billion
Industry
Net Income
$98.5 million
Founded
1992
5 Year Trend
+12%
Revenue
$4.5 billion
NASDAQ

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