About the Role This is a high-impact leadership role where you'll partner with senior stakeholders to optimize player operations, streamline processes, and create exceptional experiences for millions of players worldwide.
Responsibilities - Lead and scale Player Operations programs across player support, payments, escalations, and retention-related workflows to deliver a seamless player experience.
- Drive cross-functional alignment between Product, Engineering, Payments, Compliance, VIP, and Operations teams, ensuring priorities are clearly communicated and executed.
- Identify, prioritize, and implement process improvements, automation opportunities, and operational efficiencies that improve scalability, quality, and cost effectiveness.
- Establish and oversee operational governance frameworks, including quality assurance, performance monitoring, reporting, and change management processes.
- Partner with stakeholders to define business requirements, influence prioritization, and drive successful execution of operational initiatives.
- Develop and lead a high-performing team by setting clear objectives, driving accountability, and fostering continuous improvement and professional growth.
Key Competencies - Operational Excellence: Demonstrates a track record of improving processes, increasing efficiency, and driving scalable operational solutions.
- Cross-Functional Leadership: Builds strong partnerships across teams and aligns stakeholders around common goals and priorities.
- Strategic Execution: Translates business objectives into actionable plans and delivers results through disciplined execution.
- Data-Driven Decision Making: Uses data and insights to identify opportunities, measure impact, and drive continuous improvement.
- Change Management: Effectively leads operational change initiatives and drives adoption across teams and stakeholders.
- People Leadership: Coaches, develops, and motivates teams while fostering a culture of accountability, collaboration, and high performance.
Experience- 8+ years of experience in Operations, Customer Support, Player Experience, Program Management, Business Operations, or related functions within a fast-paced technology or consumer-facing environment.
- Proven experience leading cross-functional initiatives involving multiple stakeholders and operational teams.
- Demonstrated success driving process optimization, workflow automation, and operational scalability.
- Experience establishing operational metrics, quality programs, governance frameworks, and performance reporting.
- Strong analytical and problem-solving skills with experience using data to drive business decisions and operational improvements.
- Prior people management experience, including coaching, performance management, and team development.
Total Starting Compensation including Base + Bonus + Equity: $160,000
Location: Onsite, Las Vegas, NV
Join Skillz and Let's Redefine the Boundaries of Gaming!
Together, we'll create a world where skill, passion, and innovation thrive. We look forward to having you on board!
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