American Express

Senior Manager, Performance Reporting & Insights

American Express$120K — $150K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in performance reporting and analytics roles.
  • Strong analytical skills with a focus on translating data into actionable insights.
  • Excellent communication skills, particularly in executive-level reporting.
  • Ability to manage multiple high-visibility projects in a fast-paced environment.
  • Comfortable dealing with ambiguity and shifting priorities.
  • Proactive in identifying risks and fostering a collaborative team culture.

Responsibilities

  • Own comprehensive performance reporting for Prospect & Key Platforms and PPCG.
  • Craft executive summaries and narratives for senior leadership meetings.
  • Analyze performance data to identify trends, risks, and opportunities.
  • Collaborate with cross-functional teams on forecasting and reporting.
  • Establish governance for metrics and reporting standards.
  • Develop and maintain key performance dashboards and reports.
  • Contextualize performance data with consumer and competitive insights.

Benefits

  • Comprehensive medical, dental, and vision insurance along with life and disability benefits.
  • Flexible working arrangements including hybrid, onsite, or virtual options.
  • Extensive parental leave policies for all parents.
  • Free access to wellness centers and counseling programs.
  • Career development programs and training opportunities.
Full Job Description
Job Description

The SeniorManager, Performance, Reporting & Insights will own performance reporting, executive narrative and insight generation across Prospect & Key Platforms and PPCG. This role will serve as a critical partner to channel teams, Marketing Strategy, Investment Optimization, Finance and Analytics, translating performance signals into clear risks, opportunities, actions and investment decisions. They will be a critical member of the Prospect & Key Platforms Leadership Team and help raise the standard for reporting, forecasting, governance and performance culture across the organization.

Responsibilities

What You'll Do
  • Own end-to-end performance reporting across Prospect & Key Platforms and PPCG, connecting demand indicators through conversion performance and business outcomes.
  • Synthesize channel inputs into clear, executive-ready narratives for senior leadership, including mid-month and end-of-month commentary, Performance Pulse, R&O recaps and business planning inputs.
  • Monitor performance trends, anomalies, risks and accelerants, driving timely root-cause analysis and accountability across channel teams and partners.
  • Partner with Investment Optimization, Finance, Analytics and Marketing Strategy on forecasts, overlays, scorecards and monthly R&Os.
  • Create consistency and governance across metrics, definitions, reporting cadences and source-of-truth materials to improve decision velocity.
  • Own and evolve key reporting assets and dashboards, including LLM Prospect Performance, LLM reporting/channel trends, product moments and leadership cheat sheets.
  • Synthesize consumer sentiment, competitive intelligence and Comscore insights to contextualize performance and inform channel messaging, investment and optimization decisions.
  • Build reporting and forecasting capability across teams through partner enablement, best-practice sharing and stronger performance discipline.


Qualifications

Who You Are
  • Analytical, commercially minded and highly comfortable translating data into business implications.
  • Strong executive communicator who can simplify complexity and build concise, decision-ready narratives.
  • Proactive operator who spots risks early, connects dots across channels and drives action without waiting for direction.
  • Highly organized, detail-oriented and comfortable managing multiple high-visibility deliverables at pace.
  • Comfortable with ambiguity and energized by a fast-moving environment where priorities can shift quickly.
  • Strong partner with a high bar for quality, consistency and team culture.


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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