Gainsight

Senior Manager, Office of the CSO

Gainsight$185K — $202K *
US-AnywhereRemote in Texas, US
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of Security Leadership experience.
  • 7+ years of expertise in compliance, security engineering, and application security.
  • Demonstrated support for enterprise sales cycles or a customer-facing advisory role.
  • Effective communication skills for both technical and non-technical executives.
  • Expertise in presentation, storytelling, and influencing.

Responsibilities

  • Support GTM and Customer Service for all security-related inquiries.
  • Establish success criteria for business support.
  • Collaborate with engineering and security to shape the product roadmap based on customer needs.
  • Attract, mentor, and retain top security strategists.
  • Foster a culture of excellence, innovation, and learning within the team.

Benefits

  • Fully covered medical premiums for employees.
  • Flexible PTO policy to support work-life balance.
  • Retirement 401(k) plan available.
  • Dental and vision coverage included.
  • Access to a lifetime fertility stipend of $10,000.
  • Opportunities for coworking space access worldwide.
  • Dedicated Recharge Holidays for relaxation each quarter.
Full Job Description
About This Role:

We're looking for a full-time Senior Manager, Office of the CSO to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA.

In this role, you'll play a key role in building Gainsight's security trusted-advisor function by supporting enterprise sales engagements, articulating Gainsight's security posture to CISOs, CIOs, and executives, and building out the program alongside the Chief Security Officer. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like GTM, Engineering, and Security. The ideal candidate brings strong skills in security operations and engineering, enterprise sales enablement, and executive communication and storytelling.

What You'll Do:
  • Support GTM and Customer Service for all security concerns with our prospects, customers and partners
  • Build out the success criteria for supporting the business
  • Work closely with engineering and security to help define the product roadmap based on customer needs.
  • Attract, mentor, and retain a world-class team of security strategists. Foster a culture of excellence, innovation, and continuous learning to meet the evolving needs of the organization


This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:
  • 5+ years of Security Leadership
  • 7+ years of experience with compliance, security engineering and application security
  • Proven experience supporting enterprise sales cycles or acting in a customer-facing advisory role.
  • Ability to communicate effectively with both technical and non-technical executive audiences.
  • Strong presentation, storytelling, and influencing skills.


Nice-to-have skills or experience:
  • Experience managing a security team supporting GTM
  • Experience developing whitepapers, and point-of-view content on modern security architectures and trends.
  • Security Certifications (CISSP, CISA, CISM etc.)


Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

  • The starting base salary range for this role is $185,000 - $202,800 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight's equity program.
  • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

About Gainsight

Gainsight is a customer success platform that helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The platform uses data analytics and automation to provide businesses with insights into customer behavior and to help them identify opportunities to improve customer engagement. Gainsight's platform includes a range of tools for customer success, including customer health scores, customer journey mapping, and customer feedback management. The company serves a range of industries, including software, healthcare, financial services, and telecommunications.
Learn more about Gainsight
Size
700 employees
Industry
Founded
2009

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