HCA Healthcare

Senior Manager of Implementations

HCA Healthcare • $95K — $115K *
Columbia, MO 65203In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration or a comparable field.
  • Minimum of 5 years of relevant experience.
  • 2-6 years managing projects in a healthcare revenue cycle environment.
  • Experience with large-scale system implementations preferred.
  • Healthcare revenue cycle operations experience preferred.

Responsibilities

  • Act as the business owner to ensure successful implementations of new revenue cycle clients.
  • Collaborate with IT, Project Services, and client management teams for effective implementations.
  • Manage detailed assessments of client needs and current practices.
  • Oversee mapping of client systems to revenue cycle solutions for smooth service delivery.
  • Facilitate client education related to revenue cycle services.
  • Lead implementation team meetings and client kick-off processes throughout the project.
  • Act as an escalation point for decision making and issue resolution during implementations.

Benefits

  • Comprehensive medical, prescription, dental, and vision benefits.
  • Wellbeing support with free counseling and referral services.
  • Paid time off, paid family leave, and disability coverage.
  • 401(k) plan with generous employer matching and savings resources.
  • Tuition assistance, student loan support, and scholarships.
  • Additional benefits for family planning, life insurance, and legal counseling.
Full Job Description
This position is incentive eligible.

Job Summary and Qualifications

The Senior Manager of Implementations position requires solid communication and customer service skills to lead implementation teams as well as to interface with clients. The Sr. Manager of Implementations must have strong management skills, understanding of healthcare revenue cycle and a keen ability to operate both strategically and tactically. The Sr. Manager must be results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done.

What you will do in this role:

  • Act as the business owner to ensure successful implementations of new revenue cycle clients and new services provided to existing clients into the Parallon Business Performance Group Revenue Cycle Point Solutions. Accomplish this through:
  • Actively collaborating with representatives from IT&S, Project Services, Revenue Cycle Point Solutions Subject Matter Experts, Operations Leadership, Client Management team members and Staff.
  • Managing detailed assessment of current practices and business needs of the client
  • Overseeing the proper mapping of client Health Information Systems to the respective Revenue Cycle Point Solutions technology needed to facilitate successful service delivery to client
  • Overseeing formal client education related to Revenue Cycle Point Solutions services to be delivered
  • Facilitating client kick-off processes and weekly implementation meetings/calls through to project completion
  • Acting as the escalation point for implementation decision making, issues and risks
  • Overseeing the client acceptance and parallel testing process during implementation
  • Working with Revenue Cycle Point Solutions Client Relations Management team to ensure a smooth transition to the assigned Client Manager and Strategic Account Executive.
  • Act as the leader for the Revenue Cycle Point Solutions Implementation team by:
  • Authoring implementation toolkits, approving initial implementation schedules and negotiating with internal and external stakeholders when implementation schedule changes are requested.
  • Facilitating Client Workbook process and version control
  • Collaborating with Project Services to ensure project timelines are established, managed to and when necessary adjusted through internal and client collaboration.
  • Collaborating with Operations teams to ensure staffing is appropriately allocated to ensure client performance expectations can me met/exceeded.
  • Collaborating with IT&S implementation leadership to ensure staffing for the project is appropriate
  • Having a keen knowledge and industry understanding of the services Revenue Cycle Point Solutions provides to clients including:
  • Medicaid Eligibility and Patient Advocacy Services
  • Early Out Self Pay Collections
  • Bad Debt Collections
  • Third Party Liability Services
  • Insurance/BPO Services
  • Moderate travel will be required.
  • Adheres to and supports organizational standards, policies, and procedures.
  • Adheres to Code of Conduct.
  • Performs other duties as assigned.


Qualifications:

  • Bachelors Degree in Business Administration or other comparable Bachelor's Degree.
  • Equivalent work experience may substitute educational requirements.
  • Minimum 5 years of relevant experience.
  • 2-6 years experience managing multiple projects and programs to successful completion, preferably in a healthcare revenue cycle environment
  • Experience with large-scale system implementations preferred.
  • Healthcare revenue cycle operations experience preferred.


Benefits

OR Scheduling, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

If you find this opportunity compelling, we encourage you to apply for our Senior Manager of Implementations opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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