Ameriprise Financial, Inc

Senior Manager - Messaging Operations

Ameriprise Financial, Inc • $120K — $155K *
Minneapolis, MN 55407In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, MIS, or related field; or equivalent experience.
  • 7-10 years of relevant experience required.
  • 4+ years of supervisory experience managing technical teams and/or vendor partners.
  • 5-7+ years of comprehensive technical experience in diverse areas including mainframe technology and operating systems.
  • Expertise in Mainframe computing and platform-related experience overall.
  • 4+ years identifying and implementing process improvements for availability and efficiency.

Responsibilities

  • Oversee and lead the Messaging operations team including U.S. and India staff.
  • Manage daily operations of Exchange environments and Outlook client services.
  • Handle incident, problem, change, and request processes ensuring quality communication and SLA compliance.
  • Administer a sustainable 24x7 on-call rotation for team members.
  • Collaborate with InfoSec on email security measures and controls.
  • Lead technical project delivery related to email platforms and migrations.
  • Prepare disaster recovery plans and ensure documentation is up-to-date.

Benefits

  • Comprehensive health, dental, and life insurance coverage.
  • 401(k) plan with competitive matching.
  • Paid time off including vacation and sick leave.
  • Opportunities for professional development and certifications.
  • Performance-based bonuses and long-term incentives.
Full Job Description
Job Description

Operational owner for enterprise email platform supporting all users in a 24x5 global support model. Responsibilities:

Key Responsibilities

  • Provide oversight and leadership to the Messaging operations team, including employees, contractors, and vendor partner resources across U.S. and India locations. Delegate work to ensure effective execution of team and function deliverables.
  • Own the day-to-day operational health of Exchange Online, on-premises Exchange, email gateways, and Outlook client services supporting the enterprise user base.
  • Manage incident, problem, change, and request processes; ensure SLA performance, quality escalation handling, and clear executive-level incident communication.
  • Own and administer a fair, sustainable 24x7 on-call rotation with predictable coverage and cooldown periods across onshore and offshore staff.
  • Partner with Information Security and Compliance on email security controls - anti-spam and anti-phishing filtering, anti-spoofing, Safe Links and Safe Attachments, encryption, quarantine, and archiving.
  • Lead technical delivery of platform projects and migrations (for example, Exchange version uplifts, cloud landing zone moves, domain onboarding, and business onboarding or divestiture work), coordinating scope, resourcing, and timelines with project management partners.
  • Participate in the change management process to approve technology and service changes, balancing business need against impact and risk.
  • Ensure disaster recovery plans, runbooks, break/fix documentation, and monitoring procedures are current, tested, and audit-ready.
  • Develop and maintain a high-performing team through effective hiring, coaching, skills assessment, cross-training, succession planning, and performance management.
  • Manage vendor and supplier relationships, including escalations, roadmap reviews, and invoice and service validation.
  • Contribute to budget and project planning with accurate estimates of work, resources required, scope, and cost; identify and act on automation and efficiency opportunities.
  • Establish technology and service goals, reporting, and metrics; present operational and engineering reviews to senior leadership.
  • Champion policies, standards, and licensing and capacity governance across the messaging and collaboration estate.


Required Qualifications

  • Bachelors degree in Computer Science, MIS, or related field; or equivalent work experience.
  • 7-10 years of relevant work experience required.
  • 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
  • 5-7+ years of broad technical experience with proven expertise in a majority of the following areas: Mainframe technology, DB2, IMS, networks, hardware, operating systems (z/OS, Windows, UNIX, Linux, Hybrid Cloud), virtualization software, middleware and related base build infrastructure and software.
  • Experience and subject matter expertise in the Mainframe computing environment, as well as platform related experience.
  • 4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency.


Preferred Qualifications

  • 5+ years of hands-on experience administering or engineering Microsoft 365 in an enterprise environment, with depth in Exchange Online and Exchange Server and working knowledge of SharePoint Online, OneDrive, and Teams.
  • Experience leading enterprise messaging or collaboration operations, including incident and escalation management, change control, and SLA accountability.
  • Strong knowledge of Microsoft Entra ID / Active Directory, Windows Server, DNS, and hybrid or public cloud infrastructure.
  • Working knowledge of email security and authentication controls, including SPF, DKIM, DMARC, Defender for Office 365, and email security gateways such as Cisco Secure Email.
  • Familiarity with PowerShell scripting and automation.
  • 2+ years of direct people-management experience to include performance management, ideally leading distributed onshore and offshore teams.
  • Certifications preferred: ITIL Foundation; Microsoft 365 Certified (Administrator Expert or equivalent).
  • Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
  • Excellent problem detection and determination skills in multiple functional infrastructure/application areas, with a strong customer service orientation.
  • Proven experience creating, championing, and maintaining processes, procedures, and policies.
  • Experience working in the financial services industry or other similar, highly regulated environment.


Base Pay Salary

The estimated base salary for this role is $120,000 - 155,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business

TECH Technology

About Ameriprise Financial, Inc

Ameriprise Financial, Inc Careers

Joining Ameriprise Financial, Inc presents an unparalleled opportunity to advance your career with a leader in financial services. Our team of professionals is dedicated to fostering an environment of growth, innovation, and leadership. Work You’ll Do At Ameriprise Financial, Inc, you will be part of a culture that thrives on diversity, professional excellence, and ethical standards. Our employees are empowered to master their roles and contribute to the company’s success through continuous personal and professional development. Transform Your Career Lead your career on a path of continuous growth with Ameriprise Financial, Inc. Our company stands at the forefront of the financial industry, integrating cutting-edge technology and substantial market expertise to deliver exceptional service to our clients. Work with a team of skilled professionals who are committed to a culture of innovation and exceptional leadership. Collaborate on projects that reshape financial planning and improve client outcomes. Ameriprise Financial, Inc Job Opportunities We are actively hiring and have a variety of job opportunities that cater to different skills and career levels. From entry-level positions to leadership roles, Ameriprise Financial, Inc offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to our mission of helping clients achieve their financial goals. Explore positions in areas such as financial advising, customer service, IT, and more. Internship Programs Kickstart your career with an Ameriprise Financial, Inc internship. Our internships provide invaluable workplace experience, networking opportunities, and insights into the financial services industry. Interns at Ameriprise Financial, Inc are crucial team members, working alongside seasoned professionals and contributing to real-world projects. Benefits and Growth Ameriprise Financial, Inc is committed to the growth and development of our employees. We offer competitive benefits, diversity training, and professional development programs that encourage our team to stay ahead in the industry. Our benefits package includes health, dental, and vision insurance, retirement plans, and generous paid time off. Leadership and Development Develop your leadership skills through targeted training and mentorship at Ameriprise Financial, Inc. We believe in nurturing leadership potential and offer various programs designed to help you grow into a visionary leader within the company. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and driven team players. Start your journey with Ameriprise Financial, Inc today and build a career that you can be proud of. SEARCH AMERIPRISE FINANCIAL JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Ameriprise Financial, Inc.
Learn more about Ameriprise Financial, Inc
Size
12,000 employees
Market Cap
$32.7 billion
Industry
Finance & Insurance
Net Income
$1.5 billion
Founded
1894
5 Year Trend
+2.6%
Revenue
$11.9 billion
NASDAQ
AMP
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Ameriprise Financial, Inc

More Information Technology Jobs

Find similar Senior Manager - Messaging Operations jobs:

NationwideMinneapolis, MN