About the Senior Manager, IT & Systems Role
The Senior Manager, IT & Systems owns and evolves Venture for Canada's internal technology ecosystem, including SaaS systems, workflow automation, AI tooling, and cybersecurity. This is a high-ownership role for a technical operator who combines systems thinking, hands-on execution, and strong project management. You will design and build systems, lead organization-wide tool rollouts, and ensure technology is secure, reliable, and widely adopted across the team. You will also manage VFC's IT Help Desk & CRM Coordinator, overseeing day-to-day support, while building a scalable support function that enables continuous improvement.
Key Role Responsibilities
- Own and evolve VFC's systems strategy, tech stack, and vendor relationships
- Conduct a comprehensive audit of HubSpot integrations and develop a roadmap to improve organizational effectiveness
- Define system architecture, standards, and documentation while proactively identifying gaps and risks
- Build and maintain automations, integrations, and AI tooling to streamline data flow and reduce manual processes both within HubSpot environment and emerging tools and opportunities
- Lead end-to-end project management and delivery of systems initiatives, including stakeholder alignment, training, and change management
- Own cybersecurity across systems, including access controls, data protection, vendor risk, and incident response
- Oversee system administration, reliability, and support - resolving recurring issues at the root
- Manage and develop the IT Help Desk & CRM Coordinator, balancing reactive support with proactive improvement
- Partner with the data team to support reporting and data quality
Who You Are
- A strategic thinker who's equally comfortable getting hands-on
- Equally strong at day-to-day reliability and longer-term systems improvement
- A clear, collaborative communicator who works effectively across teams and functions
- Highly organized with strong ownership and follow-through
What You'll Bring
- Proven experience leading system implementations or tool rollouts, including stakeholder alignment, training, and adoption
- Strong project management skills with the ability to manage multiple concurrent initiatives
- Experience owning and improving SaaS ecosystems, including data flow and integration architecture
- Hands-on experience building automations and integrations via APIs, Zapier, and/or scripting
- Experience managing HubSpot and data systems, including system architecture, user experience, and data quality practices
- Solid understanding of cybersecurity, including access management, data protection, and vendor risk
- Experience supporting and onboarding non-technical users on complex platforms
- Familiarity with AI tools and a track record, or strong interest, in applying them operationally
- Familiarity with managing and providing technical support for tools such as Google Workspace, Slack, Zoom, Canva, learning management systems, survey tools, or other learning/content platforms
- Bilingualism in French and English is an asset
- Legal authorization to work in Canada
Why Join Venture for Canada?
We're pleased offer well-considered employment packages that include:
- Flexible work hours and a remote-first work environment
- Employer-paid comprehensive group benefits coverage
- Generous comprehensive, flexible paid time-off programs
- RRSP matching program
- Monthly phone stipend
- Annual professional development budget
- One-time home office setup fund
Salary Range: $90-110K
Arrangement: Remote work, based in the GTA
